I have browsed severl "fixes"....this virus will not let me do anything. Cannot open Command Prompt, cannot install new programs to try and fix the problem. Cannot do a system restore. Cannot find the dll file that was suggested to remove. Can't even run Pando Security online scan!!! I saw earlier posts from 2009 but it won't let me even open the scanning programs. Can anyone help??
Moved this to Malware Discussions > Home User Assistance.
If you can't do anything in regular mode have you tried doing it in "Safe Mode with Networking" (tap F8 repeatedly while booting up and it's #2 in the menu).
If that fails then have you tried "Last Known Good Configuration" in that same menu?
There's a good removal guide here: http://www.bleepingcomputer.com/virus-removal/remove-spyware-protect-2009 - it should work in Safe Mode with Networking.
Required reading from McAfee: https://community.mcafee.com/docs/DOC-1294
Thanks so much. I was able to run Malwarebytes anti-malware in safe mode!! I had already had it installed, but couldn't run it. Everything works great!! Thanks again!
Yes, that's because it may detect fewer problems in any of the Safe Modes, but if one can't run it in regular mode then there's no choice. I've seen many PC's (& headaches) saved using that method.
It will update in Safe Mode w/Networking too which is an added advantage.