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Software signed with Verisign Certificated detected as False Positive ? Artemis!B644E57BF8A1

Goodmorning, we are a software development company and www.blophome.com is a product owned by the samecompany, Index Consulting, sl.

Blophome is a free product to the end customer that is discharged through http://www.blophome.com/descarga-blophome.htmlspanish page (http://www.blophome.com/download-blophome.htmlenglish page), allows the virtual design ofinterior spaces (bedrooms, living rooms, kitchens, offices, shops, ...).

To function requires an Internet connection, because:

1) Theproduct catalogs are downloaded directly from the server.

2) Thehyper-realistic renderings are performed by our servers.

Use pass by downloading a small application, compatible with Microsoft Windows, with which the user can draw their spaces and incorporate objects from the catalogs of products on our servers and once completed the project, obtain realistic pictures spaced performed.

We have some users with McAfee AV that detect Blophome as malware, we don’t understand because.

All Blophome EXE downloaded and which form the Customer Blophome solution, are SIGNED by Index Consulting, sl with Microsoft Certificate of Authenticity obtained / purchased from VERISIGN. On the other hand, their existence is contained in our records Data Protection.

We appreciate that as an organization Blophome brought up to its White List, false positives and to the extent they can, help us rid of this problem that we are sure you will find some of our users and therefore hampers the development of Blophome.

We look forward to your reply,

Greetings.

Message was edited by: Ex_Brit on 13/12/13 9:03:32 EST AM
5 Replies
Reliable Contributor exbrit
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Message 2 of 6

Re: Software signed with Verisign Certificated detected as False Positive ? Artemis!B644E57BF8A1

First of all, I have changed your user name to info.index from your email address as the latter could have been picked up by bot crawlers.    To respond here you will have to log off and back on again using that user name.

At some stage the board will email you with an official name change notice to back me up.

You can submit the software to the labs for clearance, see this corporate KB article: https://kc.mcafee.com/corporate/index?page=content&id=KB66642&pmv=print    and I have written a help sheet for consumers here:  https://community.mcafee.com/thread/2016

If this detection was labelled Artemis can you post the Artemis detection number please?   I will then move this to that section if applicable.

.

Message was edited by: Ex_Brit on 13/12/13 9:04:21 EST AM

Re: Software signed with Verisign Certificated detected as False Positive ? Artemis!B644E57BF8A1

Hello Ex_Brit, we try to inform labs, the detection in VirusTotal is Artemis!B644E57BF8A1

Thank you.

Message was edited by: Ex_Brit on 13/12/13 9:04:49 EST AM
Reliable Contributor Hayton
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Message 4 of 6

Re: Software signed with Verisign Certificated detected as False Positive ? Artemis!B644E57BF8A1

The second link gives a 404

blophome uk page 404.PNG

The Spanish page has a Download button but when I attempted to download the program (so that I could upload it to VirusTotal for checking) Chrome, not McAfee, blocked the download.

blophome download malicious.PNG

Message was edited by: Ex_Brit on 13/12/13 9:06:49 EST AM
Reliable Contributor exbrit
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Message 5 of 6

Re: Software signed with Verisign Certificated detected as False Positive ? Artemis!B644E57BF8A1

Moved this to the Artemis section of Malware Discussion and I've altered all the headers to reflect that Artemis number.

Re: Software signed with Verisign Certificated detected as False Positive ? Artemis!B644E57BF8A1

Hello Hayton, we know also the problem with chrome that we are trying to solve, you can download if you pass over the warning else you can try to download with IE or Firefox.

Sorry for the incorrect English link, we have a gramatical error in link, you can try this:

http://www.blophome.com/donwload-blophome.html

Thank you.

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