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jendinla
Level 7

Security tool

security tool keeps popping up and scan won't find it or remove it.  how do i get rid of it?

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4 Replies
exbrit
Level 21

Re: Security tool

The best removal guide is here, courtesy of a Google search:  http://www.bleepingcomputer.com/virus-removal/remove-security-tool

Scroll down the page as the first links you see are adverts.

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Amith
Level 7

Re: Security tool

Hi Jendinla,

The first thing you can do to enhance your chances of detecting and cleaning a virus is to make sure both your Engine and DAT files are up to date.

If you have a system where you can do a test scan, you may wish to try our beta Daily DATs to get the latest detection available.  You can find this on our web-site at:
http://vil.mcafeesecurity.com/vil/averttools.aspx

If you are still infected we would need a sample for analysis. Please send us a sample for analysis, in a password-protected ZIP file (password - infected).

You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>

Please include a description of the symptoms your system is experiencing, and any pertinent information about what AV Products you are using including company, version number (engine/dat numbers for McAfee Products) and results of the scan.

you can also contact our technical support for assistance with detection and cleaning or removal of viruses or trojans

Please use the following link to reach our technical support group for McAfee products.

Corporate Customers:
<https://support.mcafee.com>

Single User/Retail Customers:
<http://service.mcafee.com/default.aspx>

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jendinla
Level 7

Re: Security tool

went to site and have about 5 different types of downloads, which one do I choose?  Tried to load first one, and extracted files, but can't run it

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exbrit
Level 21

Re: Security tool

If you are using the home product you can't update that way, only by right-clicking the taskbar icon and selecting Updates.

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