First post here. I seem to have some sort of malware that hijacks my secure insurance/investment web login screen. Despite the fact that I type the site directly into the browser and the proper page comes up, identified secure by the green address bar, site logo, and secure lock icon, I cannot log into the site without a popup being displayed requesting my:
Mother's Middle Name
Credit Card Number
Card Security Code
for "Extra security" it says. My McAfee suite runs continuously and has detected no threats. I saw that someone else had the same issue but the reply posts didn't seem to be particularly helpful.
Any ideas? Thank you for your help!
Hijackers can be rather subtle and aren't always detectable by anti-virus engines. I'm required to point out this document although at this stage it may not be too useful: http://community.mcafee.com/docs/DOC-1294
Try the free version of this software: http://www.malwarebytes.org/mbam.php Update it first before running. Let it remove everything it finds and reboot immediately if asked to.
Also try downloading Hijackthis and posting its log on one of the following forums for expert guidance:
Do not post Hijackthis logs here, we can't help with those!
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!
It should be noted that Malwarebytes can be downloaded, installed, updated and run all in "Safe Mode with Networking" which may help you.
(Reached by tapping F8 repeatedly while booting up).
I'm running ESET Online Scan just to try another AV vector. But next in the arsenal are your two suggestions.
Maybe a stupid question...but if McAfee AV can't find the malware, is there any point in ponying up 90 bucks to have them try to clean it? Or are they just going to try the same stuff I am and therefore fail...expensively?
Thanks for the reply!
90 bucks for them to use some tools you can get for free? It's good if you don't know what you are doing but MBAM etc would be all that they use anyway, posswibly some rootkit removers etc.