I was stupid enough (or preoccupied enough) to click on a video in my messages on FB and got a virus. I have run several different malware, adware and virus scans to remove. Now, when I log in to Facebook, it says that my account is temporarily unavailable. To proceed, I have to give ID info and then download and run McAfee Scan and Repair. Ok, so I do this and when the scan starts, I get a runtime error and it stops and won't finish scan. I can't get into my Facebook account now as a result. Can anyone help me? The runtime error says to contact technical assistance for the application - tried that but I am not a registered user of McAfee so they can't help. FB is no help either. I went to Microsoft and downloaded the Microsoft Visual C++ Runtime Library but that didn't fix the problem. Any ideas?
You would be best to post on an independent forum for help with this. I think the Technical Support they refer to is Facebook's.
Download, install, update (important) and then run the free version of this application. Let it remove everything it finds and reboot when asked to.
Unfortunately, I have not been able to find a way to get any assistance from Facebook either. But, the good news is that for some reason, it finally worked. After getting the runtime error I let the page sit there and when I went back, it finally said no viruses were found so it must've run while I was away.