I uninstalled the expired product and reinstalled a new copy which renewed his 30 day trial, but the quarantined file was gone. I told the program to save all files on the uninstall for later use, I guess it decided not to. Either that or it got rid of it before I uninstalled. At any rate. I got a new copy of the file sent to me (I am a deployed soldier so I had to get someone in the states to mail it to me) and I got the stuff installed I needed. I appreciate all the help.
Are you saying that you have no 'Active Anti-Virus' Solution? Have you renewed your McAfee Subscription? Also, until the File/Program is Analyzed/Whitelisted you cannot exclude/restore.
The active subscription to McAfee was expired (I'm guessing it was the one that came on the PC) but when I went to run the executable I needed the McAfee program quarantined the file. It had to have been McAfee because there is nothing else running on the system as far as virus scanning software.
Then I would suggest that you renew your McAfee subscription, or at least activate Microsofts Security Essentials/or Windows Defender if your Operating system is Windows 8/8.1. The latter has Anti-Virus capabilities. During the meantime, you may try running Malwarebytes (Free) for a second opinion.
Again, you leave yourself vulnerable to infection/malware without protection.
The computer belongs to a co worker. HHe has plans to get another spyware program in the future or renew his but in the meanwhile McAfee has quarantined a file I needed to run for another reason on his PC. is there any way to get it back in the meanwhile?
Not through here, as I said maybe Technical Support can help.
The software refuses to restore it without paying up I assume? I guess that's to be expected if the subscription lapsed. The software only gives token protection in those circumstances and is only partially functional.
Actually unless it's been classified as a PUP or a PUM it wont be restorable anyway without submission to the labs as in the link CatDaddy gave, unless you can disable the antivirus portion and I think once again, you or he will probably need to subscribe.
As an addendum to what Peter said you could purchase a new subscription ensuring you get the same suite ie Antivirus or Internet security etc and disable the real time scanner and restore the file. Submit it as mentioned above and uninstall Mcafee fully then claim a refund this allowable prior to 30 days or so.
Not a neat way to do it but should work. Tech support might have another way so try them as first step. The file might now with the new updates be not detected so then you can keep the product.
The easier way is remove Mcafee and reinstall the file that is if you have it available.