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telesk
Level 7

Problem with a " virus "

Hi everybody, first of all, sorry for my english, I'm Italian

I have a problem: Mc afee say that I have a virus ( a trojan ) but I know that this file is ok, so I want to put it in the " white list", so that Mc Afee will recognise it as a reliable file.

The trojan name is " Artemis ", and it's a game file ( Metin2 ): in fact, when I start the game, it try to install something but the antivirus stop it.

How can I " explain " to Mc Afee that this file isn't a virus?

Thanks ,

  Fabio

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15 Replies
SamSwift
Level 12

Re: Problem with a " virus "

Hi,

What's the full detection name? It will be Artemis!something.

Thanks,

Sam

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telesk
Level 7

Re: Problem with a " virus "

Artemis!28651D3DE15D

Thanks

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sameer172006
Level 12

Re: Problem with a " virus "

Telesk,

Is this a cracked game ?

Did you use a keygen or a crack to convert the trial/limited game to a full version game ?

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telesk
Level 7

Re: Problem with a " virus "

No no, its'a a free online game, you only have to download the program from their website and you can play.

I searched on the net and I found some cases similar to mine with other games...

The administrators of the game suggested me to contact directly Mc Afee... what shall I do?

Thanks

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radkalapalma
Level 7

Re: Problem with a " virus "

Hi telesk. Looks like I have the same problem. I play czech metin2. I am pretty desperate to find solution for this or my horses are going to die :-(. It happend yesterday when I wanted to start the game. I tried uninstall the game, clean the computer and than install again. The same happend again. If I scan the gamefolder McAfee doesnt find any Trojan. I am going to write the Metin team to find out what they think about it. And also I will try to disable the McAfee antivirus -  the licence is expired anyway and Im using AVAST at the moment. Hope we can play again soon.

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telesk
Level 7

Re: Problem with a " virus "

Hi radkalapalma, at the moment if I want to play I have to disable mc afee...

I contacted a Metin GA and he told me to contact the mc afee support...

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exbrit
Level 21

Re: Problem with a " virus "

If McAfee is wrongly detecting something this thread describes what to do:  http://community.mcafee.com/message/6645#6645

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Yans54
Level 7

Re: Problem with a " virus "

well i reas the post and it help all the way till i got to the trust list. i do not play the same game. the game that i am having problems with is called Cabal Online and this has been happing for somethime now. both Cabal and mcafee have both been upfdated lots of times and i truly think this needs to stop being pushed aside and looked at. this really isnt good.

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Yans54
Level 7

Re: Problem with a " virus "

im being a pain i know but it seems that my mcafee wont close right away anythought on that?

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