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Problem with Malware

Hello!

I am having consistent pop-ups appear on my internet, whether its opening a tab on being on the same page and clicking anywhere on the screen.

It appears that I can't remove it with McAfee, but I would like to know how if there is a way.

I have tried multiple malware removers and Malwarebytes is the only one that has successfully blocked it, but I have yet to find a way to remove the malware from my computer.

I am also unable to open McAfee on my computer. I double click and nothing happens.

I believe the problems are connected.

Any advice helps,

Thanks!

13 Replies
Reliable Contributor catdaddy
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Message 2 of 14

Re: Problem with Malware

​,

                      Moved from Support Forums to Home User Assistance > Discussions

  Does the Malware/Adware have a particular Name/Description? I would run the McAfee Getsusp Tool (First) and upload the detection to the McAfee Global Threat Intelligence Base. Then follow up by running Malwarebytes AdwCleaner. Both of these Superb tools and more can be obtained here;

If all else fails, please run the following tool ;

ZEMANA ANTIMALWARE DOWNLOAD LINK (This link will start the download of “Zemana AntiMalware”)Double-click on the file named “Zemana.AntiMalware.Setup.exe” to start the installation of Zemana AntiMalware.

Please inform us of your results, and we can proceed further if needed.

All the Best,

Cliff/CD

Cliff
McAfee Volunteer

Re: Problem with Malware

unfortunately since I cannot open my McAfee Total Protection, I will try to use Zemana and see what comes up

Reliable Contributor catdaddy
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Message 4 of 14

Re: Problem with Malware

​,

                     When running the (Zemana AntiMalware Tool) please select all detections to be removed, Restart and allow your system ample time to fully load. Kindly inform us if it helped.

Thanks,

CD

Cliff
McAfee Volunteer

Re: Problem with Malware

Hello CD,

I have run Zemana and oddly enough it has come up with a clean system scan.

The problem still  persists on random websites.

Thank again for your help.

Reliable Contributor catdaddy
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Message 6 of 14

Re: Problem with Malware

Can you now open your McAfee Security Center?

If you indeed can do so, please 'Check for updates'

Since you are still experiencing an issue on random Sites? I would suggest that you revert back to a earlier point in time ( System Restore), when you had no issues. Of course make certain all of your updates are current, to include Windows/Add-ons.

Then to make sure, I would rescan your system to make certain, nothing untoward is going on.

Cliff
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macchu
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Message 7 of 14

Re: Problem with Malware

catdaddy wrote:

eloisadn,

                      Moved from Support Forums to Home User Assistance > Discussions

  Does the Malware/Adware have a particular Name/Description? I would run the McAfee Getsusp Tool (First) and upload the detection to the McAfee Global Threat Intelligence Base. Then follow up by running Malwarebytes AdwCleaner. Both of these Superb tools and more can be obtained here; Anti-Spyware/Malware & Hijacker Tools

If all else fails, please run the following tool ;

ZEMANA ANTIMALWARE DOWNLOAD LINK (This link will start the download of “Zemana AntiMalware”)Double-click on the file named “Zemana.AntiMalware.Setup.exe” to start the installation of Zemana AntiMalware.

Please inform us of your results, and we can proceed further if needed.

All the Best,

Cliff/CD

thanks for your guide. I face the same issue with eloisadn. I could scan and remove Trojan from my pc , no more pop-up but another problem arises. When i visit some websites (mostly Alexa ranks of >1,000,000), my browser (Chrome) automatically redirects to some dating/ad sites. I try all scanning and reinstalling my browser but it doesn't work.

Reliable Contributor catdaddy
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Message 8 of 14

Re: Problem with Malware

​,

                   If one does not wish to revert back to a point in time, that you did not experience these issues? Then I would recommend that you run the 'FarBar Recovery' Tool and post the logs to the (Experts) on the BleepingComputer Forum.

                   It may take a bit for them to get your issue resolved, however it is (Free)

Farbar Recovery Scan Tool (Windows 10 compatible)

Post logs to Bleeping Computer Forums (read the guidelines first):

Bleeping Computer

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 9 of 14

Re: Problem with Malware

​,

                     Of course you also could Contact McAfee TechMaster, which is a paid service to Examine/Troubleshoot/Remove Virus,s. There is also a (Free)  Diagnostic scan of your system available.

McAfee Consumer Support

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 10 of 14

Re: Problem with Malware

Marking this discussion as 'Assumed Answered', as there is no further correspondence. If you still need assistance, please create another thread.

Cliff
McAfee Volunteer

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