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sunn074
Level 7

Problem Getting Rid of Trjoans

For the past month or two McAfee has been showing trjoans found afterscanning my system. Sometimes I also see that a virus has been found while thescan is being done. Once the scan is completed it usually always shows that afew trojans have been found. Usually between 3 to 5.

McAfee then says the computer is secure and no further action is required. However each time the computer is scanned again, it still finds more trojans.

I have followed all the instructions recomended here:

https://community.mcafee.com/thread/31903

- Scanning in safe mode

- Running the Mcafee Stinger program

- Ran Getsusp & submitted what it found as threats (adobe download assistant, adobe widget browser and tweetdeck).

- I also ran Malwarebytes (renaming the .exe as recomended) and SuperAntiSpyware numerous times and neither found anything.

The threat found today was Generic Exploit!d2m. Another that was found last week was Downloader.a!bbx (Trojan).Generic Exploit!cmc

I'm not sure what else I can do but I really would like to stop this permanently.If anyone could help me out, I would really appreciate it.

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7 Replies
exbrit
Level 21

Re: Problem Getting Rid of Trjoans

If you've tried all that without success then perhaps the best idea would be to post a Hijackthis log on one of the specialist forums posted below with a brief summary of what's happening and they will go through it methodically and tell you - hopefully - what's wrong.

DOWNLOAD HIJACKTHIS

Do not post Hijackthis logs here, we can't help you with those !

Post the logs at one of these specialist Forums:

AUMHA

BLEEPINGCOMPUTER

MAJOR GEEKS

MALWAREBYTES

MALWARE REMOVAL

SPYWAREHAMMER

SPYWARE INFO

WHATTHETECH

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

At least this way it's free whereas you could go the McAfee Virus Removal route but that costs money.

Message was edited by: Ex_Brit on 03/01/12 7:47:04 EST AM
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sunn074
Level 7

Re: Problem Getting Rid of Trjoans

Thanks for the info. To be honest, I wouldn't mind payingfor support if it meant the problem would be fixed permanently.

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exbrit
Level 21

Re: Problem Getting Rid of Trjoans

OK, it's here: Virus Removal Service

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sunn074
Level 7

Re: Problem Getting Rid of Trjoans

Thanks. Do you happen to know if I need to be here on the computer as they do things remotely, or are they able to do everything on their own? Just wondering if I need to wait to do it when I will be here, or if I just need to get things started.

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exbrit
Level 21

Re: Problem Getting Rid of Trjoans

They require access to your computer so it's best you are there at all times - you never know, the connection might be lost requiring you to relink up with them etc.  So you can't leave the machine while they are working.

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sunn074
Level 7

Re: Problem Getting Rid of Trjoans

That's good to know. Thanks. I know it's a case by cases basis, but do you happen to know if it's a long process?

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exbrit
Level 21

Re: Problem Getting Rid of Trjoans

I think that would depend on the extent of the infection and how many different tools they would have to use.  I've never seen anyone comment on that actually.  We usuallyu only see people whose infections weren't cleaned and then we tell them to recontact that department to obtain a refund.

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