cancel
Showing results for 
Search instead for 
Did you mean: 
t22tot
Level 7
Report Inappropriate Content
Message 1 of 3

Please help!

Utterly confused...have McAfee installed on computer, up to date...did a full system scan...no virsues detected...yet I keep getting a file called mcupdate.exe popping up from Antivirus System Pro telling me I need to download their antivirus software because I have 34 viruses apparently? Any suggestions how I can get rid of this?

2 Replies
Highlighted

Re: Please help!

Antivirus System Pro:

Symptoms:

  • Blue colour shield with white crossed lines in the system Tray.
  • Porn pop ups

File Location:

  • C:\Documents and settings\specific user\local settings\Application Data\infection folder

\---sysguard.exe

(OR)

  • C:\program files\infection folder\---sysguard.exe

  • C:\windows\system32\iehelper.dll

Try the follwong steps

Please try this:

Please download Malwarebytes' Anti-Malware from the link below:

http://www.majorgeeks.com/Malwarebyt...are_d5756.html

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

* If an update is found, it will download and install the latest version.

* Once the program has loaded, select "Perform Quick Scan", then click Scan.

* The scan may take some time to finish,so please be patient.

* When the scan is complete, click OK, then Show Results to view the results.

* Make sure that everything is checked, and click Remove Selected.

* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.

* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

_____________________

And IF you are not able to download these tools on your machine, please use a friend or family member's computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)

http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link

http://www.malwarebytes.org/mbam/dat...mbam-rules.exe

Re: Please help!

Hello,


We recently blogged on a malware that is faking itself to be McAfee software.  Here's the blog:

http://www.avertlabs.com/research/blog/index.php/2009/11/10/rogue-security-product-copies-mcafees-lo...

Here's our desciption on the Trojan:

http://vil.nai.com/vil/content/v_240540.htm

Hope this helps point you in the right direction.  It may be you have gotten a newer variant of it.


Cheers,
Vu.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community