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Please help remove New Win32 Virus

McAfee scan had detected New Win32 virus on my pc. The pc was slow and web pages not displayed properly, finally today the pc has a blue screen instead of window login screen after loading. Bacically I can't use the pc now. I call for HELP to solve the problem and remove the virus.
12 Replies
BalaSGS
Level 7
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Message 2 of 13

RE: Please help remove New Win32 Virus

Please Clarify/follow the below steps.

1. What is the operating system /internet connection type you use?

2.Boot the computer in safe mode with networking since it does not boot normally. Turn on the computer & hit F8 while it starts up & select safe mode with networking in the windows advanced options menu.

3. Try to run the free version of tool: http://www.malwarebytes.org/mbam.php ,remove the infected files once when the scan is complete & disable the start up items (start>run>msconfig>startup tab), Restart the computer.

Please help remove New Win32 Virus

BalaSGS,
Thank you for the reply.
It's windows XP sp3, using cable moden for internet connection.

RE: Please help remove New Win32 Virus

BalaSGS,
I have tried what you suggested. I still can't logon.
BalaSGS
Level 7
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Message 5 of 13

RE: Please help remove New Win32 Virus

Hi

Have you tried booting the computer in the Last know good configuration mode (LKGC) from the advance boot up option.
Are you able to perform the Scan in the computer?
If you are able to boot the computer in the safe mode then you can try to do the clean boot in the system (Start Run->type Msconfig->click service tab under the system configuration-> uncheck all the service apart from Microsoft (make sure you check mark beside hide all Microsoft service) click on start up tab and uncheck all the items)

Regards
Bala

RE: Please help remove New Win32 Virus

Yes, I have just tried boot computer in both LKGC and safe mode. Both bring up logon window, but It immediately log out after log on. I don't know what to do now.
BalaSGS
Level 7
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Message 7 of 13

RE: Please help remove New Win32 Virus

Hi

We can tried with system restore in the safe mode (start->all program->accessories->system tools->system restore)
You can try to run the Sfc scan in the safe mode
Click Start > Run and type sfc /scannow and the click OK.
Note the space between the c and the /
You may need your Windows XP CD so have it ready.
Allow the scan to run and when completed, reboot the system.

If this doesn’t work then you have to go with repair installation with Operating System disk it will better if we check with computer manufacturer to do it.

Regards
Bala

RE: Please help remove New Win32 Virus

Hi Bala,
The problem is I can't logon window, and I can't do what you told me to do. Thanks.
BalaSGS
Level 7
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Message 9 of 13

RE: Please help remove New Win32 Virus

Hi,

I sincerely apologize for any inconvenience. Since we have the issue with windows boot file I suggested you to check with system Manufacture please do get back to us if you have any more concern

Good Luck Smiley Happy

Regards
Bala

RE: Please help remove New Win32 Virus

Hi Bala,
My pc dead today. Yesterday it just can't logon window. I have tried what you told me to do. Now it can't power on. Power supply light in the back is flashing when plug in. I don't know if the power supply need to be replaced or it's caused by the virus.