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muaythai3
Level 7

Please Help!!!

Someone please help with this situation. I have read the forums and can't find nothing on this... I had the ice government virus thing. Noting helped so I had to run Kaspersky program to get back to windows.  I can't "set my computer back to an earlier time as everytime I try, it takes 30 minutes, restarts and says fail. "The computer can't be set back to an earlier time, fail".....I can't download any programs as "every file contains a virus". I also have to type explorer.exe just to get into my main screen as a black box apperas. I have done most research through sites and the forums. But, I can't set my computer back to an earlier time to fix anthing. When I run maltiwear it never picks up the virus/trojans.. So damn frustrated right now. Help would b e much appreciated. Thanks!

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5 Replies
exbrit
Level 21

Re: Please Help!!!

There is a detailed removal guide here:  http://www.bleepingcomputer.com/virus-removal/remove-ice-cyber-crime-center-ransomware

Read that carefully and hopefully it will help.

.

Message was edited by: Ex_Brit on 17/07/13 5:49:40 EDT AM
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muaythai3
Level 7

Re: Please Help!!!

I went through those steps and unfortunley that did not work. I then went to malewartips.com and did the kasperki softare. The link you just posted I am on step number 15. As my computer said it found "9 trojans" and I was finally able to get back to the windows page. I have to type "explorer.exe" to load onto windows.  Unfortunley I Mcafee is not downloading anything at the time because "evreyhting is a virus and is deleted". I I turn on my firewall and it is instantly turned off. I'm thinking I have another virus in here somewhere besides just the ice one.

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exbrit
Level 21

Re: Please Help!!!

I can't help you with BleepingComputer guides.....just after step #18 there is a link telling you click it if things aren't working as they should be.

Here:  http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-remova...

You'll have to ask them for advice in using their guides and any software they recommend.

.

Message was edited by: Ex_Brit on 17/07/13 5:53:11 EDT AM
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exbrit
Level 21

Re: Please Help!!!

Sorry I meant after step #18, I altered my post accordingly.

It's very early morning here and I'm not wide awake yet.

Apologies.

Message was edited by: Ex_Brit on 17/07/13 9:51:34 EDT AM
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Hayton
Level 17

Re: Please Help!!!

Is the poster using the Kaspersky Rescue Disk, as mentioned in this thread on BleepingComputer?

http://www.bleepingcomputer.com/forums/t/498230/ice-cyber-crime-center-ransomware-removal-guide/

Something is blocking downloads it seems, so there's extra malware on the system. This is best dealt with by an offline scan. Windows Defender Offline should do it -

http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

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