All of the sudden mcafee is showing nook demo as malware on my nook. From what I can find on the net nook demo is part of the nook os is not malware and cannot be uninstalled. Mcaffe flagging this as malware seems to be a problem that goes back for years from what I have read. So what the hell? Is it malware or not? If it is a false positive, is this something that mcafee will look into because I have no desire to have a malware warning pop up everytime I run a scan if what is being flagged is not actually malware. If this problem persists I will be deleteing the mcafee app and I will not be renew my subscription.
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We can quite possibly contact a McAfee Labs Tech to expedite the process.
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This has come up time and time again over the last couple of years and not just with McAfee. Is there an option to ignore the detection?
If not then I would contact Technical Support. Link below.
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You could also email email@example.com with the header False xxxxxxx (whatever the detection name is) and in the body text tell them it's Nook Demo and what device and McAfee software version you are using.
This came up a year ago - quite a long thread - and Vinoo was brought in to try and sort it out. I got the impression that as this is an Artemis cloud-based detection it's not so easy to whitelist the Nook demo, although they seemed to manage it over at Webroot.
You can't quarantine or delete Nook Demo, it's an integral part of the OS. The only way to get round this is to keep whitelisting it every time a fresh alert gets triggered, which is a bummer. I would have thought the Labs could have found some sort of workaround or even a permanent cure, but if the Nook is an ultra-niche market (and I think it probably is) then I guess it's a low priority.
One thing : I was quite surprised not to find anything about this on the Barnes & Noble site, where there is an extensive HD+ FAQ page. Nothing there about Demo being detected as a Trojan by antivirus programs.
More info :
Will you please check the McAfee app on your NOOK to see what version it is, and also look for an upgrade of it if you can, After you done that, let me know what do you see. I will help you to the best I can. Reply to me with following information, 1. McAfee app version, 2., upgrade exist or not? 3. Is that possible for us to find the source of OS demo in case we do need run test?