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No Trace Program Problems

McAfee made the program NoTrace unable to work properly. So I contacted the company and the following was sent:

March 6, 2009


Dear Blanche Laseke,

Please call McAfee and tell them to fix the bugs they have in their program so you can use your No-Trace program. This is the second time McAfee is giving out false positive error message Trojan concerning our products. When McAfee fix their problem you should be able to re-install our program again. We recommend using Norton; they are very good to work with. We will call McAfee on our end also.

Please uninstall No-Trace first before you reinstall the program by going to
Start, Programs, No-Trace, Uninstall. Then reboot your computer.


Carolyn Weber
Customer Support


So, I cannot reinstall the program and what do I do now?
3 Replies
Reliable Contributor exbrit
Reliable Contributor
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Message 2 of 4

RE: No Trace Program Problems

It could have been solved quite simply by forwarding the file to Avert labs for analysis. If it is found to be harmless then they will make sure an update covers the detection.

If McAfee has quarantined the file then you will have to restore it after having disabled VirusScan.

You should go to the Restore tab in Security Center and make sure that it is forwarded to the Threat Center (Avert Laboratories) as, if it is harmless, it will then be excluded from the database automatically.

To send it to the Threat Center outside of Security Center.....probably a more sure method of getting a quick response...

First disable VirusScan:

To temporarily turn off VirusScan do the following:

Double-click the taskbar icon to open Security Center
Click Advanced Menu (bottom left)
Click Configure (left)
Click Computer & Files (top left)
You can disable VirusScan in the right-hand module and tell it for how long.

Then click the Restore button (left & assuming it was quarantined) & restore the item.

Send the file to Avert for analysis:
http://vil.nai.com/vil/submit-sample.aspx
or
https://www.webimmune.net/default.asp
or
Email file to: [EMAIL="virus_research@avertlabs.com"]virus_research@avertlabs.com
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.

NoTrace.exe

I've sent the file but haven't heard back from anyone regarding it. Would certainly like to use McAfee again.

When will this notrace.exe file be fixed, etc.

Blanche Laseke
Reliable Contributor exbrit
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Message 4 of 4

RE: NoTrace.exe

When you submitted it was it zipped and password protected using the password infected and no more than 3mb in size?

Normally you would get an immediate auto-acknowledgement followed by a manual analysis within 24 - 48 hours.

I would submit it again.