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burgor57
Level 7

New Virus/Trojan infecting laptop - McAfee (& Malwarebytes) not fixed! Help!!

Last night my PC was taken over by a virus or Trojan which mimiked a Virus checking tool, (I knew immediately it didnt look legit)  then took over my PC stopping all programs from running, plastering my desktop with big red warning letters about a virus and lots of small 1 & 0 in the background.

I was not able to run McAfee or Malware bytes unless in Safe Mode. Did full scans with both but did not find anything to report!

The laptop WiFi would not operate in Safe Mode so could not download any DAT updates. Will try downloading on another PC this evening and trying to update the laptop manually that way (any advice /help with that?).

I have learned in work today that three other people have got the very same virus/trojan in the last couple of days and all are stuck trying to remove it.

Can anyone help with this?  What is it and how can we get rid of it?

And how did we get infected, with McAfee running and a firewall?

Am running a Inel Dell XPS laptop, with Windows VISTA 32bit Home Premium.

All up to date as far as I am aware.

Thanks in advance

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2 Replies
ConorD62
Level 12

Re: New Virus/Trojan infecting laptop - McAfee (& Malwarebytes) not fixed! Help!!

Hi Burgor57,

Please reply back if you are still seeking help.

Thanks.


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sephstorm
Level 7

New Virus/Trojan infecting laptop - McAfee (& Malwarebytes) not fixed! Help!!

What specificly does the application say, does it show any logos, the name of a program? Telling us this will help us narrow down the nature of your infection. If your security software is not detecting it, I have to assume it is a new infection that does not have a signature. Heristics based scanning software may remove it, or you may need to update MBAM, in Safe mode with networking.

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