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Need help getting on whitelist!!

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I have one application, which is currently flagged as a malware by VIRUSTOTAL.com with "Artemis!9A074695C1EB".

Can someone please help me get my programs on whitelist? and finally I would like to get result without "Artemis!9A074695C1EB" tag on virustotal.

I've heard and seen that whitelisting process in mcafee's business product can get rid of Artemis tag from VIRUSTOTAL.

because mcafee's result from virustotal is from McAfee cloud scanners (according to virustotal)

So, for that, here's what I have done below:

1) submitted my file's link and information to datasubmission@mcafee.com

2) one of the staff members in Mcafee's Korea branch sent the e-mail for whitelisting(and he verified it's not detected by Enterprise products like ENS / VSE) to datasubmission@mcafee.com on the behalf of me.

3) submitted my file's link virus_research@avertlabs.com

4) submitted my file's link virus_research@mcafee.com

5) I also verified it is not detected by Consumer version from technical support team of mcafee.

This file is over 10mb, so I just put my file's link instead of attaching the actual file. (but, i couldn't get any analysis ID)

In spite of these attempts,I have never received any feedbacks from any mcafee supports I described above, and of course, It is actually not whitelisted when I check the file on virustotal.com!!!

McAfee-GW-EditionArtemis20161024
McAfeeArtemis!9A074695C1EB20161024

▲ Result from virustotal.

Due to this detection results from virustotal, I cannot update this products on Local biggest appstore, and it affects my company's profit services.

Please proceed Whitelist process or let me know how to do that!

I look forward to replying SOON!

1 Solution

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Re: Need help getting on whitelist!!

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Hi jiwoochoi,

The sample has been marked clean. You should see an update in the system within a few hours.

Thank you!

DG

12 Replies
Reliable Contributor Peacekeeper
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Message 2 of 13

Re: Need help getting on whitelist!!

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When the file is zipped is it over 10Mb?

Did you follow

Dispute resolution

Have you a virus total link to the results of the analysis

Re: Need help getting on whitelist!!

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1) Yes it's about 14MB.

2) Here's the virus total link:

virus total

3) (for dispute resolution) I didn't, I'm trying it. Thx.

Reliable Contributor Peacekeeper
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Message 4 of 13

Re: Need help getting on whitelist!!

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I have asked for help from the labs they will need the virus total link or the zipped file. You cannot post links to the file here.

Ticket #: AM000681  they will look into what they can find from you and ask for more if they need it.

Reliable Contributor Peacekeeper
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Message 5 of 13

Re: Need help getting on whitelist!!

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Our posts crossed wait first to see if they need more.. The dispute resolution path is for software owners which you are but as I started the escalation and you gave the Virustotal link that should be enough.

Re: Need help getting on whitelist!!

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So, Would I just wait until I receive your lab's e-mail?

Reliable Contributor Peacekeeper
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Message 7 of 13

Re: Need help getting on whitelist!!

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Not my lab I am just a user here like you. But wait either they will post here or you get an email 90% chance the former.

Re: Need help getting on whitelist!!

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oh got it!

Thanks tho. really appreciate it.

Reliable Contributor catdaddy
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Message 9 of 13

Re: Need help getting on whitelist!!

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​,

                      Please know that ​  is a Technican\Engineer from McAfee Labs, whom Colleague Peacekeeper contacted internally on your behalf   As she stated, your False Artemis! detection should be suppressed in a few hours.

All the Best,

CD

Cliff
McAfee Volunteer
Reliable Contributor Peacekeeper
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Message 10 of 13

Re: Need help getting on whitelist!!

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Please confirm the issue has been fixed and mark the post as assumed answered

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