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Snowy2
Level 7
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Message 1 of 4

Need Help removeing the joke bluescreen.c and the fakealert.aq trojan virus

Hi,
Does anyone know how to remove the joke bluescreen.c and the fakealert.aq trojan virus.
Thanks so to how ever responds. :confused:
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3 Replies
Reliable Contributor exbrit
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Message 2 of 4

RE: Need Help removeing the joke bluescreen.c and the fakealert.aq trojan virus

Download, install and update and then run the free version of this tool: http://www.superantispyware.com/superantispywarefreevspro.html

Also check this solved thread: http://community.mcafee.com/showthread.php?t=222438&highlight=joke+bluescreen.c

If you need further assistance post more information please.

Please include the following information:

What is your operating system, service pack and are you up to date with Microsoft update?

What McAfee products do you have? If your taskbar icon is like this: - right-click it and go to each application "About" and post the details.
If it is like this: - double-click to open SecurityCenter and then click "View Details" or "About" at the lower right of the new window. Post the details from each module.
aolof
Level 7
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Message 3 of 4

Antivirus XP 2008 Bluescreen

Dear Peter,
Thank you very much for the link you provided to the free software to track and eliminate this vicious spyware. I have been trying and buying for days to get rid of this! It remains strange that my McAfee-pack did recognise parts of the infection but seemed not able to get rid of it. Anyway, thanks again!
Best regards,
Arthur:)
Reliable Contributor exbrit
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RE: Antivirus XP 2008 Bluescreen

No anti-virus applications can cure everything there is out there, unfortunately. That's why we recommend that people keep extra anti-spyware tools handy as per http://community.mcafee.com/showthread.php?t=136913

If McAfee detects but can't clean something, or just plain doesn't detect something you think it should then see the following:

Send a file to Avert for analysis:
http://vil.nai.com/vil/submit-sample.aspx
or
https://www.webimmune.net/default.asp
or
Email file to: virus_research@avertlabs.com
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.

There's plenty of help out there if you know where to look. Good luck.

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