A trojan was recently quarantined and removed with help from Mcafee. But Im not sure how long it was there or what damage may have been done. After the files were removed it was recomended that I reinstall Mcafee in order to resolve some unrelated error messege issues. So the new installation has a different interface than the old one and I noticed something about real time scanning. Did the other version with the old interface also have real time scanning? If it did than I suspect that the trojan was only present for about an hour or so while I was trying to get support. Im a novice at this and am still a little worried. Im just trying to put my mind at ease. Any help from a Mcafee rep would be appreciated.
Moving thread to the security awareness area.
We do upgrade our consumer products from time to time and as part of this upgrade the user interface does tend to change too. Without knowing what you were previously running I can't say for definite that Artemis was enabled, but it's very likely as the technology has been in the consumer product for about two years.
It's hard to say how long the suspect file was on your machine - do you happen to recall what the detection name was?
Hope this helps,
Not completely sure the name, there were two files both begining with Fake Alert, I beleive one of them was called Fake Alert-AVPSec.e. Also, I think one or both had something to do with Java. I am not sure which version of Mcafee I had before but it has been less than two years sinc I purchased it.
Ok, did a little research and I think one of them was called FakeAlertAntiSpywarePro, or something to that effect. I dont remember ever installing any extra antispyware software or even being prompted to. Can you tell me what kind of risk levels I may be dealing with? Thanks for your help.
All vendors anti-virus programs have real-time scanning, they are continually scanning in the background. The new version does have a different interface/look. Always a good idea to run online scans with different vendors for a second opinion, such as Eset, Kaspersky or Panda to name three.
As to the fakealert, i would guess that Mcafee caught the malicious file before it had a chance to do any damage, if the file had been there for some time, you would have noticed pop-ups appearing in your taskbar or desktop, as this did not happen, the file was caught before it had a chance to do anything malicious.
Here are two good antispyware programs that i would recommend:
Install the FREE versions