My computer is infected and I cannot install any antivirus products. Downloading onto a thumb drive and then copying to the computer doesn't work either. Basically, i need to be able to git rid of this extremely intelligent virus.(BTW, malwarebytes doesn't work either) Please help me as I am a novice with computers!
Virus Research Analyst: Girish Pillai
McAfee™ Labs, Bangalore - India
In order for us to research this question, please send us a sample for analysis, in a password-protected ZIP file (password - infected). You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>
Please include a description of the symptoms your system is experiencing, and any pertinent information about what AV Products you are using including company, version number (engine/dat numbers for McAfee Products) and results of the scan.
Due to the prevalence of network gateway AV products it is important that all submissions be zipped and the zip file password protected (password - infected). Some products will reject an email that contains a virus that is not sent in this way. In addition, often we receive a file that appears not to have been infected, to find later that the file was infected when it left the sender, and was cleaned somewhere along the line.
For additional information, our Virus Information Library page can be found at <http://vil.mcafeesecurity.com/vil/default.aspx>
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