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cara
Level 7

My Acer netbook got a virus even though McAfee was active

Last week my little Acer Netbook started going slow and freezing. I tried doing virus scans but no good.  I did a system restore but it got worse, with McAfee only coming up as a white box on screen and system restore the same. 

As it is a netbook without DVD Rom I have been unable to produce recovery disks (an issue I brought up with Acer last year but was just told to buy an external DVD drive).  Now of course the virus won't let me produce recovery disks even though I have an external DVD rom.

I have tried 3 of the special tools from McAfee to remove viruses but although it found infections it made no difference.

Also I have no internet either wireless or otherwise on that computer.

Is there any hope?

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