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Level 7
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Message 1 of 4

Multiple Trojans cannot be removed..and more

I'm stumped.

McAfee this morning found 10 or so trojans and was only able to quarintine and/or remove two.

Last week I had a trojan and was instructed by McAfee to uninstall then reinstall my McAfee program, which I did and it repaired my problem. So today I uninstalled it again...but cannot get the McAfee website to load now .(I called a friend and they could get it no problem, so the issue is my computer). ...and I use the downloaded version so have no disk. So I now have NO protection at all.

Before I uninstalled McAfee I did write down a few of the things it said (but not all. duh)
e (that's all it said: e )
McAfee popped up saying both porkaa and e were requesting access to the internet. I blocked access to porkaa no prob...but when I blocked e the screen went blue and read
"dump to disk1
dump to disk 2"
I cut the power and rebooted.

the following are all applications that were created this morning:

Had someone go to the McAfee site and email me the DMSetup.exe file. But when I try to run it it says "The Download Manager is unable to access the internet. Connect to the internet then click "retry" to continue. But I AM connected.

-the McAfee program had indicated the computer was protected this morning.
-I can use the internet(IE and Netscape) and email (OE) and access most websites.
-I have not tried opening other programs.
-I cannot find/access the computer 'Control Panel'. I did a search and it's not even showing up doing that.
-I cannot get McAfee's website to load, says "The page cannot be displayed" thing.
- I cannot get Mirosoft's website to load ...I either get redirected to
a website called gizzaz (or something like that) or get "The page cannot be displayed".
-when I reboot a warning box pops up saying my user/password are incorrect and asks for them to be retyped. I just close it and the computer boots up.
-get multiple pop ups saying the registry (or something) needs fixing and do I want to download the indication of who it's from. I just close it/them.
-running Windows2000
3 Replies
Level 10
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Message 2 of 4

RE: Multiple Trojans cannot be removed..and more

Start with this:

Please download both of the free antispyware tools from the links below.. Download to your desktop if you can. Install them, then update them. After that, restart the computer into Safe Mode and run a full system scan with both tools.. (It will take a little while to run full system scans with both tools, but it's necessary.) If you can't download them from the internet using your infected computer, then use a friend or family member's machine to download the programs and burn them to a CD. You can then transfer the programs to your computer and install them from the CD.

Antispyware Removal Tool 1

Antispyware Removal Tool 2

Let us know the names of the types of trojans and spyware that are detected.

[url=]How To Start In 'Safe Mode'[/url]

Hope this helps and let us know more.,

Level 7
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Message 3 of 4

RE: Multiple Trojans cannot be removed..and more

Thanks for replying Grif. Just wanted to let you know that I'm getting help on an another forum....I really appreciate the time people like you put into helping us 'infected' out and don't want to take up the resources of more then one!
Wish me luck!...and if we can't get it cleared up over there I'll be back here looking for your help ( :
Thank you again.
Level 10
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Message 4 of 4

RE: Multiple Trojans cannot be removed..and more

Good luck and let us know how it goes.


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