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wkwthree
Level 7

Multiple False Artemis Detections

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Hello,

I've submitted multiple false Artemis flags but haven't seen a response outside of the automated work item messages. The requests span across the last thirty days or less. The oldest dates back to August 4th. These flags are a severe detrement to our customers and business with their increased frequency. It's starting to seem these are surfacing almost instantly yet its become increasingly difficult to get them fixed. Can someone please assist me in getting them resolved?

  • Flag: Artemis!70291664B6CF
  • Work ID: 1402505
  • Submitted: 13/Aug/14

  • Flag: Artemis!3C5B8EF30661
  • Work ID: 1402491
  • Submitted: 13/Aug/14

  • Flag: Artemis!BF0B769A878A
  • Work ID: 1398767
  • Submitted: 08/Aug/14

  • Flag: Artemis!230C51C5AE8B
  • Work ID: 1398031
  • Submitted: 07/Aug/14

  • Flag: Artemis!5DEA7559EB66
  • Work ID: 1398024
  • Submitted: 07/Aug/14

  • Flag: Artemis!4843D41ACB2C
  • Work ID: 1395108
  • Submitted: 04/Aug/14

  • Flag: Artemis!CDF80A655A9E
  • Work ID: 1395087
  • Submitted: 04/Aug/14

  • Flag: Artemis!C7D0A93AA8E8
  • Work ID: 1395050
  • Submitted:04/Aug/14

Please let me know if any other details are needed.

Thanks,
Wes

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1 Solution

Accepted Solutions
vivg
Level 9

Re: Multiple False Artemis Detections

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Hello All,

All of these files have been analyzed and determined to be clean. All the Artemis false detections has been suppressed.

Regards,

Vivek

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19 Replies
catdaddy
Level 20

Re: Multiple False Artemis Detections

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@ wkwthree,

             Peacekeeper should be along here shortly and pick this thread up. Since there has been recently (4) McAfee Labs Techs allocated to assist in these issues, I am certain someone will address this.

              I assume all were submitted through Getsusp...

               I have contacted someone to assist...

Regards,

Catdaddy

Volunteer Moderator 1

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: Multiple False Artemis Detections

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Thanks I will pass this along there have been too long to get a fix 4 days should be enough not 15

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catdaddy
Level 20

Re: Multiple False Artemis Detections

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Appreciate that PK....

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: Multiple False Artemis Detections

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Wkwthree

The techs contacted me and they are working on it and will get back to me/the thread once work complete

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catdaddy
Level 20

Re: Multiple False Artemis Detections

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That is what I,m talking about !!! 

Cliff
McAfee Volunteer
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wkwthree
Level 7

Re: Multiple False Artemis Detections

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Thanks PK!

For reference, all were submitted via Getsup followed up with an email containing additional details. That email documented everything including the workid in subject. Unfortunately I have more to submit. I'd love to know if there is some other manner, details they need or other best practices to follow to help avoid future delays.

Thanks again

Wes

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Peacekeeper
Level 20

Re: Multiple False Artemis Detections

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Just submit them via getsup or passworded email and post the ids here the tech replying hopefully will also notice them but is not you an ask him when he posts

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wkwthree
Level 7

Re: Multiple False Artemis Detections

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Hi PK,

I've submitted two additional items. Below are the details. Since they were just submitted I know they may take time to process them. It'd be great if it was all processed as a single batch. Thanks again for your assistance.

Flag: Artemis!61FE31C7D2A6

Date Submitted: 08/26/2014

Work ID: 1418391

Flag: Artemis!0AB50AF66BD1

Date Submitted: 08/26/2014

Work ID: 1418395

Thanks,

Wes

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vivg
Level 9

Re: Multiple False Artemis Detections

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Hello All,

All of these files have been analyzed and determined to be clean. All the Artemis false detections has been suppressed.

Regards,

Vivek

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