Help! I recently noticed something on my computer called MOSSYSKY. I didn't install it, and I can't find where to get rid of it . Tried add/remove programs, and it wasn't anywhere in the list. Went to START/PROGRAMS and it wasn't listed there either. Has anyone encountered MOSSYSKY and had success in getting rid of it? If so, how?
Not familiar with it, can you post a screenshot or tell me where you saw it?
One other person has complained about the same thing but hasn't responded to the above request so that's no help.
The best I can find out about it on the internet is that it might be a part of a download from some Pinball company - online gambling perhaps?
Run a scan with the free version of THIS software. Update it before running.
Just re-read your header. If it has been identified as a Possibly Unwanted Program and you told McAfee to get rid of it then it will be in the Quarantined and Trusted Items section of SecurityCenter.
Click Navigation once MSC is open and scroll down.
If it's in one of the 3 sections there then you can highlight it and delete it.Message was edited by: Ex_Brit on 14/12/11 4:45:52 EST PM
I was able (by some process I could never repeat) to manually quarantee this. McAfee is saying no further action is required, but mentioned I can highlight it and delete it. Tried to do that and no success. Looked for options that said delete or something- nothing there. Is is ok just sitting in "quaranteed" - will MSC eventually eliminate this virus or whatever it is?
Well once it's in the Quarantine folders it is encrypted and therefore no risk any more. Usually it would show in that section and once highlighted the Delete button would become active.
I don't have anything in mine but I've highlighted the area it would be in and pointed to the button.
Ex_Brit - My quarantee page looks different than yours, and I'm unable to highlight the offending item. There are no selections, ie "delete, restore, etc.". at the bottom of the page either. But I think it did the trick with it just being quaranteed, as the MossySky icon has disappeared from my task bar.
Thanks so much for your help with this!
Double-click the taskbar icon to open SecurityCenter
Click Navigate at top right
Click Quarantined and trusted Items in the list below, you'll have to scroll down.
You should find 3 'drawers' there which expand when clicked on.
The item must be there in the 'Quarantined Potentially Unwanted Programs' one hopefully.
You have to be signed in as an Administrator level user to action anything by the way.
If yours is different then can you post what it is please? Click 'About' on the home page of the SecurityCenter or console.
OK , I think I found out why I'm not seeing what you've been trying to guide me to. I have Norton Internet Security by Symantec! How was I directed to this forum when I joined- I accessed it through Norton support on my Norton program. Maybe Norton is a subsidiary of McAffe? Whatever the case, my problem seems to have been remedied, thanks to your help.