cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 24

Mobile Artemis detection

Jump to solution

My ASUS Zenfone 5 with McAfee Live Safe installed suddenly show me a Medium Threat within com.android.shell. Name: artemis!7a165b34789b.

As this is a system file, it's impossible to remove it.

What I do?

I have read in this forum several issues relating that this is a false detection and McAfee solved the problem with one actualization of the database.

Can anyone help me?

TIA.

1 Solution

Accepted Solutions
Former Member
Not applicable
Report Inappropriate Content
Message 21 of 24

Re: Mobile Artemis detection

Jump to solution

Dear friends,

Today the false detection go away and the protected smartphones are ok.

I suppose that was any delay to reflect the corretion, but now is all working well.

Thanks a lot.

Best regards.

View solution in original post

23 Replies
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 24

Re: Mobile Artemis detection

Jump to solution

Being that the Mobile Malware is indeed handled differently. I will contact someone from the Mobile Malware Response Team on your behalf.

Your Escalated Ticket Number is as follows; Ticket #: AM000907 - Mobile Malware/Artemis!

Cliff
McAfee Volunteer
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 24

Re: Mobile Artemis detection

Jump to solution

Successfully moved from Security Awareness to Artemis Discussion  > Discussions

Cliff
McAfee Volunteer
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 24

Re: Mobile Artemis detection

Jump to solution

Could you confirm if your issue has been resolved or if you need further assistance?

Thank you,

Cliff

Cliff
McAfee Volunteer
Former Member
Not applicable
Report Inappropriate Content
Message 5 of 24

Re: Mobile Artemis detection

Jump to solution

Dear friend, unfortunately none solution was presented to me so, the problem persists. In addition my Samsung Tablet is showing a similar problem, now within a pre-installed game (Shark).

I am very disappointed with McAfee. Thinking in request a refund of my signature and going to install another solution that really protect my apparatus.

Is those Artemis! false detections?

Hope any help.

catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 6 of 24

Re: Mobile Artemis detection

Jump to solution

I will reach out to a higher level Engineer to escalate your problem. Actually Steam/Minecraft/Foxhud gaming downloaders/unpackers are intially detected by most Security Applications, until they have been whitelisted. So you will be presented with the same issue in most cases.

As far as protecting your devices,McAfee is doing just that by blocking suspicious/unknown processes and files.

I will report back shortly.

Cliff
McAfee Volunteer
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 24

Re: Mobile Artemis detection

Jump to solution

Please be informed that just as David stated,I just received the following correspondence. You can be assured that your issue is being dealt with, I hope this eases your concerns.

"

Hi Cliff and David,

Thank you for reporting this incident.

I have submitted a ticket to the Mobile Research Team for an investigation and necessary update as needed.

I will get back to you once its fully processed.

Regards,

Dilly

Cliff
McAfee Volunteer
Former Member
Not applicable
Report Inappropriate Content
Message 8 of 24

Re: Mobile Artemis detection

Jump to solution

I think I have located the proper resources to help resolve this case.  Cattdaddy will know by tomorrow COB, if I've made a difference.

- David

Former Member
Not applicable
Report Inappropriate Content
Message 9 of 24

Re: Mobile Artemis detection

Jump to solution

Sorry, I didn't understood whats is COB, or if it depends on me.

Today I received an e-mail with the following text: "The quicker you provide the *Default Message Application* the sooner we cab get this resolved."

What I do?

Pls clarify.

Tks.

catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 10 of 24

Re: Mobile Artemis detection

Jump to solution

I apologize as I answer *Hundreds* of posts usually on a daily basis, and that particular one was in regards to another thread. What David meant was at the (COB) " Close of Buisness"  Which the engineer is definitely checking into your detection.

In other words we have to wait to hear back from the Labs.

Cliff
McAfee Volunteer

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community