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Message 1 of 14

Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Team,

I have a well known cycling simulator anytime I'm trying to install the simulator sofware in my computer, I download the installer and macfee keep deleting it and I can't complete my installation! This is not a malware.

The simulator can be downloaded here, and the name of the file is bkool.exe. 

https://www.bkool.com/en/apps

Appreciate if you can remove from your malware list in Mcafee endpoint security 10.5.5.5067

Thanks,

Franu

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Message 12 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Hi @Franu,

No problem! I have just been responded with a Negative Extra DAT file that should help you suppress the detection. and globally this Suppression/correction will reflect in 2 to 3 business days.

If you are comfortable in following the below KBA, then you can apply the attached DAT file that should resolve the issue for you instantly.

https://docs.mcafee.com/bundle/endpoint-security-10.5.0-threat-prevention-product-guide-epolicy-orch...

Please let me know if this helped in resolving the issue!

*Note: Please extract the zip file to find the EXTRA DAT file.

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Thanks and regards,
Adithyan T

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Message 2 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Hi @Franu,

Thank you for writing here. Can you please help us with more information on the detection? May I request you to kindly please help us with the file hash (MD5) or a copy of the detection event that was generated so that we can check what exactly caused the detection and removal?

Alternatively, Support ticket can be a god idea if this was a genuine False Positive Detection.

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Adithyan T
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Message 3 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Please find attached screenshot with alerts from Macfee when downloading bkool.exe from https://www.bkool.com/en/apps. Can get the MD5 of the file as it gets delated straight away from Macfee, I even try to donwload with different name but obviously it didint work :).

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Message 4 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Hello @Franu ,

Thank you for your query. 

Request you to please submit the hash value of the subjected tool.  (MD5 Value)

This looks like a false detection.

You can create a support ticket for False Detection and get the file suppressed accordingly. 

 

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Thanks and regards,
Amit N
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Message 5 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Please find attached screenshot with alerts from Macfee when downloading bkool.exe from https://www.bkool.com/en/apps. Can get the MD5 of the file as it gets delated straight away from Macfee, I even try to donwload with different name but obviously it didint work :).

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Message 6 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Hello @Franu ,

Thank you for the response!

It looks like to be a false detection to me.

I would request you to submit the file to McAfee Labs for suppressing it or create a support ticket for the same.

Below is the reference article.

https://kc.mcafee.com/corporate/index?page=content&id=KB68030

 

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Thanks and regards,
Amit N
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Message 7 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Hi @Franu,

Thank you for helping us with the screenshot. I have obtained  the hash of the file.

MD5: 4f16cf9f18ff7428afc2a8b225854b9d

Please refer this Community Post link and create a Service Request with us along with the Hash details. Once it is created, please ping me the same and I can take this further for you.

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Thanks and regards,
Adithyan T
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Message 8 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Created SR as requested:

 

SR#: 484570-2740417988.

 

Thanks,

Franu

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Message 9 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Hi @Franu,

I am afraid that SR# does not really help us here. Are you sure you contacted the Enterprise Support?

https://www.mcafee.com/enterprise/en-in/home/contact-us.html

Also, Let me check if I can escalate the issue without a SR making an exception and get back to you on the same.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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Message 10 of 14

Re: Mcafee keeps deleting my cycling simulator installer BKOOL and it's not a malware!

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Hi @Franu,

Can you please DM me your Grant# for your license?

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

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