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Elneedshelp
Level 7

McAfee won't let me remove this PrcViewer...

I was scanning my computer today and this detected program showed up

c:\$recycle.bin\s-1-5-21-3936841208-1017994105-1299833694-1001\$r4yfkke.exe

The problem is Mcafee won't let me remove it, it says it cannot be completely removed. I looked up PrcViewer and people have been complaining about the same issue but I can't find an instance where it was found in the same file as I did.

What should I do?

Below is a link to the screenshot of the resulting scan

http://i317.photobucket.com/albums/mm366/penkii_/prcvhelp.jpg?t=1267929717

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5 Replies
exbrit
Level 21

Re: McAfee won't let me remove this PrcViewer...

Have you emptied the Recycle Bin?

Try booting to Safe Mode by tapping F8 while booting up and then go to your drive in My Computer (XP) or Computer (Vista/Windows 7) and right-click and select "Scan".

You will see an extra taskbar icon showing that VirusScan is scanning the disk.  Hover over it for a progress report.

That should clean it.

Or you can tell McAfee to ignore PUP's if you want to keep them but I don't see that option showing in your picture.

Message was edited by: Ex_Brit on 07/03/10 7:09:54 EST AM
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Elneedshelp
Level 7

Re: McAfee won't let me remove this PrcViewer...

I went into safe mode and did another scan, it still won't let me remove it.And yes I have emptied the recycle bin. Is there a way I can manually remove it?

I forgot to mention that I use Windows 7.

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exbrit
Level 21

Re: McAfee won't let me remove this PrcViewer...

I doubt that this is a malicious program but just in case I would download Hijackthis and post its log along with the problem and what you've done so far on one of the following forums:

DOWNLOAD HIJACKTHIS

Do not post the log here, we can't help!

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

MAJOR GEEKS FORUM

MALWAREBYTES FORUM

MALWARE REMOVAL FORUM

SPYWAREHAMMER FORUM

SPYWARE INFO FORUM

WHAT THE TECH FORUM

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

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Elneedshelp
Level 7

Re: McAfee won't let me remove this PrcViewer...

Thank you very much for all the help!

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exbrit
Level 21

Re: McAfee won't let me remove this PrcViewer...

You're welcome and good luck.

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