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McAfee keeps deleting my exe when NOT a trojan!!!!!

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All of a sudden McAffee has started deleting my Microsoft Agent Scripting Helper executeable (mash.exe) and calling it a trojan

Artemis!A01E6DAA64E1 (Trojan), Artemis!A01E6DAA64E1 (Trojan)
Location: C:\Program Files\BellCraft.com\MASH\MASH.exe

It is NOT a trojan - AND I need to be using it RIGHT NOW!!! to get my work done

how can I stop this??? IMMEDiATELY!

thanks, Megan

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Message 14 of 18

Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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Hello Megan,

Thanks for your report. This detection has been suppressed in our Artemis database the file is no longer detected.

Apologize for any inconvenience.

If you are still getting a detection, please submit a copy of the file for further investigation as per instructions posted by Peter (above).

Best Regards,

Patty

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Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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Sorry it's happening but until someone from that department spots this I suggest you email the labs disputing the finding at virus_research@avertlabs.com   Put following as the header False Artemis!A01E6DAA64E1

There's also this document that spells out other steps to try:  https://community.mcafee.com/thread/2016

Message was edited by: Ex_Brit on 06/08/10 7:33:49 EDT PM
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Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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OK but the thing that really REALLY bugs me is that the program would delete something from my computer without my permission - it should ask me what I want done with it e.g. ignore/put on a safe list, quarentine, or delete - whatever happened to the idea of "Keep the User in control" ???? megan

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Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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I agree that it should ask first and we have requested more user control to be introduced on the home product as already exists in the commercial product.  Whether or not they take notice we shall have to wait and see.

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Message 5 of 18

Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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Please update this thread with your submission Id.

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Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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McAfee have just recently starting to delete my GE.exe as it says its a trojan. Its NOT!!!!. i've been playing this game for 3 years. Why suddenly start to delete it. Its a real pain the backside having to re-install every week just to play the game.

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Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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This is a very old thread, good job I was still subscribed to it.  The link in my post above gives you the steps to take.

Or here:  https://community.mcafee.com/thread/2016

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Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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                       Re: McAfee keeps deleting my exe when NOT a trojan!!!!!                                                                                       

This is a very old thread, good job I was still subscribed to it.  The link in my post above gives you the steps to take.

Or here:  https://community.mcafee.com/thread/2016

GE stands for the Korean online RPG called Granado Espada. I play the English version from Singapore, but i looked on goolge about ge.exe and i do find IT is also known as a virus, as well as 119 differant others. So can someone please sort this Granado Espada thing out to your data base please.

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Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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Did you follow the steps outlind in thyat link and submit it?

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Re: McAfee keeps deleting my exe when NOT a trojan!!!!!

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Sorry mate. I didnt think that was directed for me. Anyhow i just follwed your detailed description but was told its an error as the file is too large to send to McAfee

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