cancel
Showing results for 
Search instead for 
Did you mean: 
drt12
Level 7

McAfee caught the Trojan but then IE can't get into Internet,....

Jump to solution

That happened to me last night. My son was using the computer, got Fake Trojan so he did full scan, caught one trojan with 9 bad files. I woke up this morning, ran Malwarebytes Anti-Malware, deleted all the files quarantined but then could not get back to Internet since IE always showed there was one missing dll file. It was too fast to get the file name. Am I the only one with this problem? I always got the message, Internet Explorer cannot display the page,.......

Thanks,

Aris/

Message was edited by: drt12 on 1/19/10 10:07:16 PM CST
0 Kudos
1 Solution

Accepted Solutions
aneesh.ahmed
Level 8

Re: McAfee caught the Trojan but then IE can't get into Internet,....

Jump to solution

When the trojan was removed off of the system the dll files might have been deleted as well.

U could try resolving this with two steps.

1.Windows update.. IE--> Tools--> Windows Update


2. Reset IE.. IE-->Tools-->Internet options-->Advanced Tab-->Reset

(The personalized settings on IE would be reset in this option.. Also Restart IE for the changes to take effect)

0 Kudos
5 Replies
aneesh.ahmed
Level 8

Re: McAfee caught the Trojan but then IE can't get into Internet,....

Jump to solution

When the trojan was removed off of the system the dll files might have been deleted as well.

U could try resolving this with two steps.

1.Windows update.. IE--> Tools--> Windows Update


2. Reset IE.. IE-->Tools-->Internet options-->Advanced Tab-->Reset

(The personalized settings on IE would be reset in this option.. Also Restart IE for the changes to take effect)

0 Kudos
drt12
Level 7

Re: McAfee caught the Trojan but then IE can't get into Internet,....

Jump to solution

The first option didn't work since I could not connect to Internet. Second option works. Thank you very much, Aneesh.

Aris/

0 Kudos
aneesh.ahmed
Level 8

Re: McAfee caught the Trojan but then IE can't get into Internet,....

Jump to solution

Ur welcome.. Safe Surfing

0 Kudos
sdelvecchio
Level 10

Re: McAfee caught the Trojan but then IE can't get into Internet,....

Jump to solution

Trojans will typically change the connection settings in IE to use a proxy. When cleaning the trojan these settings are not returned to their original state so just going into the connectio settings under Internet Options and deselecting to use a proxy will also fix it without having to reset all the settings in IE.

0 Kudos
drt12
Level 7

Re: McAfee caught the Trojan but then IE can't get into Internet,....

Jump to solution

Thank you. Next time I'll try this.

Aris/

0 Kudos