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Exile
Level 7
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Message 1 of 11

McAfee VirusScan--Cannot Download

I am obligated to reinstall McAfee VirusScan but when I follow the instructions supplied by McAfee I'm redirected to (the equivalent of a) 404 error-page missing
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10 Replies
Reliable Contributor exbrit
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Message 2 of 11

RE: McAfee VirusScan--Cannot Download

Check your browser settings first....

f you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, reboot if asked.

IE6 - Tools/Internet Options..
General tab: clear cookies, history and temporary files
Security tab: set all zones to default
Content tab: disable Content Advisor
Advanced tab: set to default. OK and exit.

Try disabling all pop-up blockers.

If you previously had McAfee installed then do the following:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you download from McAfee directly then go here: https://us.mcafee.com/root/login.asp

If from Comcast go here: https://us.mcafee.com/root/login.asp?affid=108
Exile
Level 7
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Message 3 of 11

Status quo ante

I did all that. Except I use Mozilla Firefox exclusively.

No difference whatever. I still get redirected to the porn sites when I click to download.
Exile
Level 7
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Message 4 of 11

Except now...

Except now I've been told to (and did) uninstall all forms of antiviral software.
Reliable Contributor exbrit
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Message 5 of 11

RE: Except now...

Still get directed to porn sites? If you'd said that in the first place we'd be further along. Never mind, here goes.....

Download, update and run this anti-spyware application: http://www.superantispyware.com/superantispywarefreevspro.html

(Free version is fine)

If you still have problems download Hijackthis and post its log on one of the following websites for expert help:

Do not post the log here, we can't help!

DOWNLOAD HIJACKTHIS

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWARE REMOVAL FORUM

SPYWARE INFO FORUM

TECH SUPPORT GUY FORUM

WHAT THE TECH FORUM (Formerly Tom Coyote)

Be sure to read all the sticky announcements/instructions at the top of each malware forum!


Then try your McAfee installation again.

(Moved to Virus Discussions & Removal Assistance).
Exile
Level 7
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Message 6 of 11

Thanks, but...

I did all this. It's going to take me decades to hunt through all those fora, but I looked at a few. Thanks for the advice, but I've done everything and it's still the same.
Reliable Contributor exbrit
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Message 7 of 11

RE: Thanks, but...

Just pick one of them to post the Hijackthis log on. I always give a list because people have their favourites.
Exile
Level 7
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Message 8 of 11

Problem resolved...

It was a DNS Trojan. A service tech from McAfee, as an afterthought, sent me an email about the DNS trojan and instructions on how to fix:

Some customers are redirected to a non-McAfee website or receive an error or blank page when attempting to download or update McAfee software

Summary: Within the last 24 hours, McAfee learned that a new variant of the DNSChanger Trojan has been released and is infecting computers. This Trojan, which has yet to be named, is affecting a number of security and Internet companies, including McAfee. McAfee has already identified a solution.

Description

If your system is infected with this Trojan, you may find that your web browser and other applications which use the Internet are unable to access the intended site, and are instead redirected to unwanted websites or receive a page cannot be displayed error. These errors occur when you attempt to update or install McAfee consumer products or access McAfee websites. The affected McAfee consumer products include McAfee Total Protection, McAfee Internet Security Suite, and McAfee VirusScan Plus.

If you are a new customer and are trying to install McAfee software, the unwanted site may be displayed within the McAfee Download Manager window.

Existing customers may find that product updates fail, and will be unable to receive the latest Virus Definition (DAT) files.

How to verify if you have this infection

If you are unsure if you are infected, please follow the steps below to verify:

Windows 2000, XP, and 2003 computers

1. Click on Start, Run, and type cmd.exe.
2. In the command prompt window, type the command below and press ENTER:

ipconfig /all

3. If the DNS Servers entry displays 85.255.116.189 or 85.255.113.44, your computer has been infected and you should continue to the steps below.

So I had to go into my network connection properties, change the setting to "automatically find DNS", then renew and flush the DNS resolver cache.

Now I know everything.
Reliable Contributor exbrit
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Message 9 of 11

RE: Problem resolved...

That was a lucky break...so you are OK now?
Exile
Level 7
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Message 10 of 11

Yes...

I have a baby son, 5 mos, and he woke up from his nap so I'm cradling him in my arms right now. Best thing in the world. And yes, my computer is functioning well.

I'm trying to expunge OK from my vocabulary because it was the campaign slogan of Martin van Buren, Andrew Jackson's protege. It is very hard.

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