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McAfee Scan and Repair NOT RUNNING!

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Last night I was on Facebook just sharing some (safe) links to friends over the chat function. All of a sudden Facebook kicks me off my account and says I have a virus called the 'Yahos', which supposedly takes control over your account and sends harmful links to your friends. So I went through what appeared to be the standard procedure for accessing your account again (I checked that this was a legitimate operation from Facebook) and after completing 2 of 5 steps, Facebook instructs me to download 'McAfee Scan and Repair' by clicking the download button that it tells me to click. I have downloaded the software (McAfeeScanAndRepair_Release.exe) and i clicked run.. Then nothing happens.. Tried it several times, aswell as running in XP/Compatabililty mode, running as administrator, running in safe mode, downloaded+run with a different browser. Nothing works! I even checked in the processes and the McAfee Scan and Repair process just dissapears after about 10 seconds of being there!

I would be really grateful if anyone could advise and help me out here, because i'm struggling for ideas as for what to do next.

I can't even contact Facebook about this as they have no customer support!!

(ps. I am quite sure i have no viruses/malicious software on my system as i ran several thorough scans with different antiviruses, as well as doing a system restore to last week!)

Thanks in advance,

John

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xaviaz
Level 7

Re: McAfee Scan and Repair NOT RUNNING!

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I ran it & and it worked in the background. Then, you just have to delete cookies, and it worked fine after that.

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Hayton
Level 17

Re: McAfee Scan and Repair NOT RUNNING!

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Whatever this is, it's not widely used. It may have been available a year or two back, but I can't find many references to it. It doesn't look like malware, which is something. If you have McAfee installed (or any other AV) run a scan now and see what it detects. If you have no AV installed, let us know and we'll advise you what to do.

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Re: McAfee Scan and Repair NOT RUNNING!

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I've just run complete scans using Avast! and Microsoft Security Essentials (used at different times for no conflicting). Nothing came up..

It's just mind boggling as to why it just doesn't run. I just click run; then absolutely nothing happens.. If the scan doesn't run then i can't get my Facebook account back, which i can't deal with as i have work related communications to deal with.

Sorry if i seemed short tempered, it's just rather annoying.

Thank you,

John

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Peacekeeper
Level 20

Re: McAfee Scan and Repair NOT RUNNING!

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ineedbackup
Level 7

Re: McAfee Scan and Repair NOT RUNNING!

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Hey I also just shared some links to friends in chat , and I have absolutely the same problem as  johnzigzagoon  !!!

Please anyone knows how to fix this problem ???

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Re: McAfee Scan and Repair NOT RUNNING!

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I can't help with the Facebook stuff, but I can attempt to work through any McAfee issues.

A couple questions to get me started.

Do you have a download link for McAfeeScanAndRepair_Release.exe?

Can you post a few of the links which prompted this whole thing to begin?

Thanks,

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ineedbackup
Level 7

Re: McAfee Scan and Repair NOT RUNNING!

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Hi dougr.

I was just sending some links in chat to my friends on facebook . U know ,  that kind of links like pictures on Imageshack ,

or something like that . Just normal links . but mostly just images . doesnt matter what links exactly they were ..

One time it asked me to write a code from image ( when i had facebook account without any problems ) , u know . the

image verificiation . maybe I was sending too much links to my friends  ...and  one time ( today ) it didnt ask for image

verification , it immediately  logged me out after i sent one link in chat ...

and when I try to log in , it does this :

1st: " for security reasons , your account is temporary unavailable .. "

http://i55.tinypic.com/6qa4rd.jpg

2nd: image verification of friends - that is not a problem

http://i54.tinypic.com/rct4s0.jpg

3rd: bla bla about viruses

http://i51.tinypic.com/j81wuq.jpg

4rd: McAfee thing  :

http://i54.tinypic.com/14uvtdd.jpg

Here Answer for your question - . yes , we have a download link of McAfee.

http://download.secscn.com/products/McAfeeScanAndRepair/1.5/McAfeeScanAndRepair_Release.exe

Fb displays it ( u can see on 4rd pic ) . but I cant install it

I tryed it on my windows xp PC , other xp notebook , and another xp notebook . nothing happens when i click the

installation file . Then i sended it to my friends , one had xp , didnt work for him , second had win 7 , neither worked .

it looks liek this McAfeeScanAndRepair_Release.exe doesnt work for everyone on the planet ....

So , what to do ???

on 7/1/11 8:01:16 PM CDT
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Hayton
Level 17

Re: McAfee Scan and Repair NOT RUNNING!

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ComputerWorld has a blog about Facebook being jumpy about user activity when you're logged in, and asking users to run Scan and Repair : the blog can be found HERE.

The relevant section says that the blog writer was able to run Scan and Repair :

(Start quote)

Did Facebook Give me a Virus- - Computerworld.png

(End quote)

Are you still not able to run it?

Oh, and clearly I need to get out a bit more -

Whatever this is, it's not widely used.

- I take that back.

Message was edited by: Hayton on 05/07/11 18:59:18 IST
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newjack
Level 12

Re: McAfee Scan and Repair NOT RUNNING!

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There is a page here.Not sure if this is related. http://www.threatexpert.com/report.aspx?md5=1489bde0a93bb0fa4b87caf2ae6e7624

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ineedbackup
Level 7

Re: McAfee Scan and Repair NOT RUNNING!

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I still cant run it ... try to download it 

http://download.secscn.com/products/McAfeeScanAndRepair/1.5/McAfeeScanAndRepair_Release.exe

...

It does not work ... i dont want to lose my facebook account . where is the solution ......

on 7/5/11 3:19:02 PM CDT
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