cancel
Showing results for 
Search instead for 
Did you mean: 
mopo3
Level 7

McAfee AV detected Artemis! (potentially unwanted program) on my computer but could not delete it.

It there a way to get rid of it and how harmful is it?

0 Kudos
4 Replies
mopo3
Level 7

Re: McAfee AV detected Artemis! (potentially unwanted program) on my computer but could not delete it.

I tried to restore system to the earlier points and it failed. Could Artemis! be a reason?

Thanks in advance.

0 Kudos
nchattop
Level 12

Re: McAfee AV detected Artemis! (potentially unwanted program) on my computer but could not delete it.

Hi

Please send us a sample for analysis, in a password-protected ZIP file (password - infected).

You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>

You can also email us at virus_research@avertlabs.com, I will go ahead and work on your issue.

Regards

0 Kudos
mopo3
Level 7

Re: McAfee AV detected Artemis! (potentially unwanted program) on my computer but could not delete it.

Neha,

Thanks for reply. I followed the instruction on how to submit a sample, and did not find anything suspicious in HKEY or win.ini, system.ini. I ran McAfee full scan one more time and it did not catch anything. Does it mean the threat is gone? The only problem I have now is that system restore doesn't work properly.

0 Kudos
nchattop
Level 12

Re: McAfee AV detected Artemis! (potentially unwanted program) on my computer but could not delete it.

Hi

Please make sure your dats are always updated, DAT updates are available at: http://www.mcafee.com/apps/downloads/security_updates/dat.asp

You can further reach our technical support with remote assistance they can check the files and would be able to assist you further.

I am forwarding you the details:

All product-related questions and comments can be addressed through technical support and customer service, including:

  * Product installation and update questions

  * Product usage questions

  * Specific operating system/version questions

  * Assistance with detection and cleaning or removal of viruses or trojans

Please use the following link to reach our technical support group for McAfee products.

Corporate Customers:

<http://www.mcafee.com/us/support/index.html>

Single User/Home User:

<http://service.mcafee.com/default.aspx>

Regards

0 Kudos