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dianao
Level 7

Malware V9: how to eliminate it from my PC?

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In my PC I have Internet Explorer 11 and Windows 8.1 (version 6.3).

Some time ago, downloading a free program (I don't know which one) the V9 Malware entered my computer and I am no more able to eliminate it.

In Control Panel the V9 program is NOT present.

So my  question is: how can I eliminate it from my computer?

I ran the Mc Afee Total Protection but it does not find any problem...

Thank you to anyone who could help me....

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1 Solution

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exbrit
Level 21

Re: Malware V9: how to eliminate it from my PC?

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Moved this to Malware Discussion > Home User Assistance as a better spot.

See the last link below.  Run AdwCleaner and MalwareBytes Free (read instructions carefully on how to keep it free)

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
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exbrit
Level 21

Re: Malware V9: how to eliminate it from my PC?

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Moved this to Malware Discussion > Home User Assistance as a better spot.

See the last link below.  Run AdwCleaner and MalwareBytes Free (read instructions carefully on how to keep it free)

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Anti-Spyware/Malware/Hijacker Tools

dianao
Level 7

Re: Malware V9: how to eliminate it from my PC?

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Thank you very much! It worked!!!!.

I have followed your instructions and now....V9 disappeared from my Pc!!!

Do you suggest to periodically run AdwCleaner and MalwareBytes Free?

Hi,

Dianao

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catdaddy
Level 20

Re: Malware V9: how to eliminate it from my PC?

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Glad that all is okay   Most of us keep the Malwarebytes (Free) Application on board, as it is a 'Compliment' to our McAfee Software and is compatible. Simply update it before scanning periodically. Just never enable the trial or activate the Premium Version.

All the Best,

CD

Cliff
McAfee Volunteer
dianao
Level 7

Re: Malware V9: how to eliminate it from my PC?

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Okay, thank you, I will follow your suggestion.

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exbrit
Level 21

Re: Malware V9: how to eliminate it from my PC?

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Glad you are OK.  As CD states, I keep MalwareBytes Free onboard because it's easy to manually update, but the other one needs to be newly downloaded each time.

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catdaddy
Level 20

Re: Malware V9: how to eliminate it from my PC?

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You may also take a look at this Highly Reputable Removal Guide, which contains the Superb Tools that Colleague Ex_Brit  suggested. Remove V9 Portal Site and en.v9.com (Removal Guide)

All the very Best,

CD

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: Malware V9: how to eliminate it from my PC?

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I would also so McAfee might better detect this run the getsusp program and let McAfee report back to them anything it does not know.

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