I play a game called ToonTown Rewritten on two computers - one is a laptop and the other is a desktop. Both have LiveSafe installed and are kept up to date with the latest DAT files. The issue is that the initial executable file for the game – called launcher.exe, this is the interface with which the user logs in to the server and launches the main executable which actually displays the game interface – was updated to v1.2.3 in early February, but on Tuesday the LiveSafe on the laptop (but not on the desktop) began quarantining the launcher as Generic_GNU!4F87E7A2EB24. I added the file to the list of excluded files in Real-Time Scanning, but the file was still being quarantined. I am sending an email to firstname.lastname@example.org as well, but I can't include the file for automatic review because it only zips to 19MB and the file size limit is 10MB; I also can't seem to find a way to submit the file through the software, nor can I add it to the list of trusted files.
I have attached the file in question below, zipped and password-protected in accordance with the specified procedures for submission. I look forward to your reply. Thank you.
I have removed the attatchment of the file in question, until McAfee has Analysed this .
Solved! Go to Solution.
I have moved this to Consumer > Home User Assistance > Discussions. Perhaps it may be better suited for (Artemis! Discussion)
Could you please furnish us an Analysis Id # so we can proceed in your assistance?
All the Best,
Oh, I also realized that it was quarantined as "GenericR_GNU!4F87E7A2EB24" – I had forgotten the R in my initial post. Also, I was able to play the game on my desktop this morning without an issue since I had excluded the file from real-time scanning, so there may be an issue with the particular scanning engine on my laptop. I'll try to provide version and build information later.
UPDATE: And real-time scanning on the desktop just started quarantining the file despite it being on the exclusion list...
I might add that following a 'Web Advisor Site Report' I get the following http://www.mcafee.com/threat-intelligence/site/default.aspx?url=https://www.google.com/%3fgws_rd%3ds...
Having said all this, it could be the (Launcher.exe) and the Newer Version causing McAfee to detect it. Since there is a maximum of (10) mbs for each submission, we may have to contact someone on your behalf, how to proceed further.
All the Best,