cancel
Showing results for 
Search instead for 
Did you mean: 
sbworders
Level 7

Live Security Platinum virus removal

Jump to solution

How do I remove this virus that Mcafee is currently unable to detect and how long before Mcafee fixes this leak?

Tech support essentially offered to fix the problem for $89, guaranteed for a whole 7 days.  Thanks

0 Kudos
1 Solution

Accepted Solutions
sbworders
Level 7

Re: Live Security Platinum virus removal

Jump to solution

Thank you all for your posts. Problem solved. On July 17th Mcafee created an update that included a solution to the live security virus. Once I downloaded the update it detected the virus and eliminated it.

God bless,

sbworders

0 Kudos
10 Replies
exbrit
Level 21

Re: Live Security Platinum virus removal

Jump to solution

I moved this to Malware Discussions to get wider attention.   I also removed your email address from your user name for your own security.   Never post email addresses or other personal information in a public forum.

None of the antivirus engines, no matter what brand, are any good against fake anti-malware or ransomware because of the way it works which involves some action by the recipient in order to activate it, even something seemingly innocuous such as trying to dismiss a popup.

The first thing to try is System Restore to before all this started.  If you can't do anything in regular mode, try booting into Safe Mode with Networking by tapping F8 repeatedly while booting up.

Now without knowing your operating system and service pack the following varies a little.

Go to Start/All Programs/Accessories/System Tools and locate it there, or go to Start.Run and type in rstrui.exe and hit the Enter key or click OK.   It takes a while to appear sometimes so be patient.

In Vista/Windows 7 you can type it in the Start/Search box and then click the item when it appears in the box above.

Try that first.

If not successful then try downloading Stinger and Malwarebytes Free (see the last link in my signature) in 'Safe Mode with Networking' if necessary and rename them before saving the installer to the desktop.

Stinger can then be run in regular mode but Malwarebytes Free can be installed, updated and run all in Safe Mode with Networking.

Try those next and if not successful run Hijackthis and post its log on one of the specialist forums suggested in that last link in my signature, lower down.

Message was edited by: Ex_Brit on 17/07/12 6:48:16 EDT PM
0 Kudos
moppie45
Level 7

Re: Live Security Platinum virus removal

Jump to solution

But this one is able to shut off the firewall of mcafee antivirus.

0 Kudos
exbrit
Level 21

Re: Live Security Platinum virus removal

Jump to solution

That shouldn't stop you following the advice in my previous post.

0 Kudos
belalangchan
Level 7

Re: Live Security Platinum virus removal

Jump to solution

hi there, have u solved your problem?

i followed the recomended steps and able to solve mine.

http://www.cypherhackz.net/archives/2012/07/23/how-to-remove-live-security-platinum-virus/

0 Kudos
sbworders
Level 7

Re: Live Security Platinum virus removal

Jump to solution

Thank you all for your posts. Problem solved. On July 17th Mcafee created an update that included a solution to the live security virus. Once I downloaded the update it detected the virus and eliminated it.

God bless,

sbworders

0 Kudos
exbrit
Level 21

Re: Live Security Platinum virus removal

Jump to solution

Glad it's fixed.

0 Kudos
steven6330
Level 7

Re: Live Security Platinum virus removal

Jump to solution

Last night, McAfee (AOL Version) brought up the Trojan identified screen. Then immediately Live Security Platinum starting installing on my computor.

I was on Yahoo and shopping for Honda mower parts. I have seen McAfee capture trojans in the past. But this is a first. Is this a new variant?

I worked with AOL and used Rkill and Malwarebytes to eliminate it. (I hope). Question: why did it get past Mcafee and why are we using free shareware to clean up this problem?

Has anybody else recently experienced this? I thought it was fixed in July?

0 Kudos
moppie45
Level 7

Re: Live Security Platinum virus removal

Jump to solution

Last week, 2 hours before i went on vacation, i was surfing on a normal website when a so called police virus took my computer. everything was up to date, i think, but i think now that a new hole in Java is causing this problem. I googled a while and found a solution, also with freeware software. Hope that it wil work, or that mcafee will have a solution right now.

0 Kudos
exbrit
Level 21

Re: Live Security Platinum virus removal

Jump to solution

steven6330 wrote:

Last night, McAfee (AOL Version) brought up the Trojan identified screen. Then immediately Live Security Platinum starting installing on my computor.

I was on Yahoo and shopping for Honda mower parts. I have seen McAfee capture trojans in the past. But this is a first. Is this a new variant?

I worked with AOL and used Rkill and Malwarebytes to eliminate it. (I hope). Question: why did it get past Mcafee and why are we using free shareware to clean up this problem?

Has anybody else recently experienced this? I thought it was fixed in July?

moppie45 wrote:

Last week, 2 hours before i went on vacation, i was surfing on a normal website when a so called police virus took my computer. everything was up to date, i think, but i think now that a new hole in Java is causing this problem. I googled a while and found a solution, also with freeware software. Hope that it wil work, or that mcafee will have a solution right now.

It's unfortunate but these pests seem to exploit websites that perhaps are a bit lacking in background security and whilst McAfee, and other antivirus makers, strive to keep up, it's not always possible as these things seem to mutate with new variants appearing with regularity.   Plus the fact that all the fake anti-malware menaces out there rely on user interraction to activate, even if it's as simple as clicking that upper right-hand corner 'X' to get rid of a page.

The first thing to do when you even get a hint of such things is either to press Ctrl-Alt-Delete and in Task Manager kill all browser pages by clicking 'End Task'. Or simply power off (the option I prefer).   Modern operating systems can survive brute-force power downs and all you should get afterwards are a few warnings that such-and-such didn't shut down properly, but don't let it reopen those webpages unless you know exactly what you are doing.

I've always advised people to carry a few extra tools as standbys for such occasions.  See the last link in my signature.   You'll also see that McAfee has some tools of its own there.

But a really quick way of getting out of any sticky situation is to initiate System Restore and go back to before all the mayhem started.  SR can be initiated in both regular and Safe Modes.

Don't forget to update everything constantly, including any part of Windows you may not be using.  Many people for instance often neglect IE and its add-ons simply because they use Firefox or Chrome, a major mistake as many processes use IE regardless of your default browser settings, McAfee included.

.

Message was edited by: Ex_Brit on 10/09/12 9:41:03 EDT AM
0 Kudos