My laptop is infected by virus and its controlled by LIVE SECURITY PLATINUM program. I cant use Mcafee Live chat support as well. Its showing mcafee agent is infected. Please help me to remove virus and continue with Mcafee protection
Please follow the steps outlined and run the McAfee Stinger scan which the document mentions. If nothing works then try to run the free version of this program www.malwarebytes.org
Let us know if this works for youMessage was edited by: k3tg on 7/20/12 1:50:18 PM EDT
This program can disable AV programs so you may have to install them off an usb stick and use different file and folder names or follow the below if stinger fails.
If you can't stop the malicious process of LiveSecurity Platinum rogue you may use the free application called Process Killer(Pkiller.exe)
This is a free application which can be downloadedfrom this link.
Rename pkiller.exe to iexplore.exe and then runiexplore.exe
This should help you terminate the malicious processof Live Security Platinum rogue. Then you may download McAfee to remove this horrible virus from your PC, or other security program you like.
More information with video guide - http://trojan-removal-guide.com/remove-live-security-platinum-virus-unambiguously/
Stinger worked. Scan did not detect Live Seurity Platinum.
McAfee(r) Labs Stinger(tm) Version 10.2.0.715 built on Jul 25 2012
Copyright (c) 2012 McAfee, Inc. All Rights Reserved.
Virus data file v1000.0000 created on Jul 25 2012.
Ready to scan for 4717 viruses, trojans and variants.
Scan initiated on Wed Jul 25 22:42:59 2012
Rootkit scan result : Not Scanned
Master Boot Record(s):....1
Possibly Infected: ............0
Found the FakeAlert-WinWebSec!env.h trojan !!!
C:\ProgramData\7531CCA902EC11C315DF6467F875F002\7531CCA902EC11C315DF6467F875F002.exe is infected with the FakeAlert-WinWebSec!env.h virus !!!
C:\ProgramData\7531CCA902EC11C315DF6467F875F002\7531CCA902EC11C315DF6467F875F002.exe has been deleted.
Number of clean files: 20540
Number of infected files: 1
Number of files cleaned: 1