Trying to help a friend, she had her computer locked down by TW because of the koobface virus. She had it fixed and checked at three different place and no tech specialst can find any sort of virus. they tell her ip address it being traced back to as a source of virus. she even took off her wireless router and they have now told she must reformat her computer to factory settings to have her service turn on again. Anyone experince this or have any advice. She currenlty runs Mcafee antivus plus on her computer.