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Jump/google redirect type virus - help


I have searched this forum and others and found the threads about the jump/google redirect virus and tried to fix the problem using the suggestions but it doesn't seem to work.

I can't find a TDSS file in my system to disable as suggested. The virus won't let me access antiviral websites or download them and of course McAfee completely missed it.

I tried to run malware bytes and it looked like it fixed the problem but when I rebooted it went back to the way it was and now for some reason I can't run malware bytes again - it keeps saying error then runtime error 0 even when I try and uninstall and reinstall the program.

I can't restore my system to an earlier version either when in safe mode.

Is there anything I can run that doesn't require downloading files from the net (as the virus will block it) that may get rid of this thing?

Help very much appreciated!

5 Replies

RE: Jump/google redirect type virus - help

try this

Download, update and scan using the free versions of both of these tools and let them clean everything they find:

RE: Jump/google redirect type virus - help

Thanks for the suggestion - but the virus won't let me download any antiviral software let alone update it.

Already tried to download it and can't...which is why I was hoping there was another program people might know of that can bypass this damn virus?

RE: Jump/google redirect type virus - help

Shall i mail the software to you?

RE: Jump/google redirect type virus - help

That would be great! Can you please email to

shuto1 at


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RE: Jump/google redirect type virus - help

We download the files on a separate uninfected computer like this:

In regards to the redirect, although both of the items below may, or may not be present, please check for them.. If you find the file in EXACTLY the location mentioned, remove it as directed.. On the other hand, if the "bad" file isn't there, just move on to the next step.:

Look for the file below and if there...:


Delete it (or move/rename) and Reboot.

And finally, to make sure other trojans aren't on the computer:

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe" or "" then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well and rename the installer files as indicated above.:


SuperAntispyware Manual Updater

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder...

Hope this helps.


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