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IE11 homepage keeps changing to about blank

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Hi All

Firstly - my user name as "Frustrated Tp User" is no longer applicable as I have had a good experience with Mcafee support since December.

My problem is this - for the last 3 weeks my IE11 home page keeps changing to "about blank" once a day or more - does not matter what homepage url I use eg google.co.uk

Total Protection found no infection until  earlier this week it found a RDN/Generic Downloader.x!ke associated with 2 .msg files. It removed these. I then did a further total scan with the restore point off for windows.

I have deleted internet history, temp internet files and cookies. Flash and Java and windows software up to date (Windows7 64 bit)

I have run the free Malwarebyte scan and also the Mcafee rootkit remover and these found no infection yesterday or today - however the problem is still there. The rootkit scan appeared to scan for "user" however I am logged in as "admin" - so not sure if that is an issue.

This may well have nothing to do with Mcafe Total Protection - but am hoping someone may have experienced something similar.

1 Solution

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Re: IE11 homepage keeps changing to about blank

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Update:

Used the malware tips forum as mentioned by Cliff above - they took me throuugh a couple of downloads and fixes and all appears sorted. The helper called TwinHeadedEagle was very helpful.

So thanks again Cliff.

5 Replies

Re: IE11 homepage keeps changing to about blank

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I recommend you reading this article,from the Malwaretips Forum. Some of these same tools can be found below my Signature (Second Link). The article is HERE

Good Luck,All the very Best

Regards,

Cliff
McAfee Volunteer

Re: IE11 homepage keeps changing to about blank

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Thanks Cliff - will have a look this pm and report back.

Re: IE11 homepage keeps changing to about blank

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You are perfectly welcome

Best of Luck....

Cliff
McAfee Volunteer

Re: IE11 homepage keeps changing to about blank

Jump to solution

Update:

Used the malware tips forum as mentioned by Cliff above - they took me throuugh a couple of downloads and fixes and all appears sorted. The helper called TwinHeadedEagle was very helpful.

So thanks again Cliff.

Re: IE11 homepage keeps changing to about blank

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You are perfectly welcome   Glad that all seems to be OKAY ! Thank you for posting back the results.

Wishing you all the very Best,

Regards,

I might add that these individuals are specialists, in dealing with such. So although I recommended them, they deserve the most credit.

Again, as long as your issue is resolved, that,s what this Forum is all about

Message was edited by: catdaddy on 5/24/14 11:48:10 AM EDT
Cliff
McAfee Volunteer