I received helpful information from Neha. Thank you! But I still do not know how to enter Windows to conduct the scan and clean. What am I doing wrong?
Message was edited by: frozenscreen on 12/14/09 2:11:32 PM CST
Message was edited by: frozenscreen on 12/14/09 2:12:25 PM CSTMessage was edited by: frozenscreen on 12/14/09 4:04:12 PM CST
There are a number of ways you can find virus-related information on the AVERT web-site:
The main AVERT page is at:
Here you can find the Virus Glossary, Anti-Virus Tips, AVERT FAQs, instructions for submitting a sample, AVERT Tools page and instructions for subscribing to our "AVERT Virus News" service.
It is best in this case to submit the file in question to <http://www.webimmune.net> for analysis.
In order for us to research a question about a specific virus that cannot be detected by our current engine and dat files, please send us a sample of the suspiciously behaving file in a password-protected ZIP file (password - infected).
If you have a system where you can do a test scan, you may first wish to try our beta DailyDATs to get the latest detection available.
You can find this on our web-site at:
You can find detailed instructions for how to send us a sample at
Please include a description of the symptoms your system is experiencing, and any pertinent information about what AV Products you are using including company, version number (engine/dat numbers for McAfee Products) and results of the scan.
Please use the following links to reach our technical support group for McAfee products.
Single User/Retail Customers: