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I have been marked as malware. help me.

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I am windows media player. I have been marked as malware by your application. Would you be so kind as to provide me assitance. My user is unable to use me to play music files. Thank you very much for your assitance.

Message was edited by: windowsmediaplayer on 3/2/11 5:01:09 AM CST
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exbrit
Level 21

I have been marked as malware. help me.

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Well perhaps you can inform your owner that they should be updating Vista to Service Pack 2 and there is help with that HERE:  https://community.mcafee.com/thread/2019

A non-updated system is extremely prone to infection.

However, back to the trojan.  So you are OK with it being found as a trojan, whatever it was?   If not I posted the link earlier on what to do if you feel it shouldn't be detected.

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exbrit
Level 21

I have been marked as malware. help me.

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Discussion moved from Internet Security Suite 11 - 2009 to Malware Discussion > Home User Assistance for better attention.

Windows Media Player has been singled out as malware or something in your playlist has or maybe a downloaded codec?

Also we need to know any malware names if possible and what operating system and service pack you are using?

There are procedures you can follow if you feel this is an incorrect detection HERE.  https://community.mcafee.com/thread/2016

Otherwise we need a lot more detail.

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I have been marked as malware. help me.

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Hello [insert member name here].

upon communicating with the user, we have came to the conclusion that it was in deed one of the files the user was trying to use me to access. I believe it was a trojan. I am windows media player version 11.0.6001.7000. My user has been quite lazy with thier updates.

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I have been marked as malware. help me.

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By the way, the operating system I am installed on is windows vista home premium service pack 1.

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exbrit
Level 21

I have been marked as malware. help me.

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Well perhaps you can inform your owner that they should be updating Vista to Service Pack 2 and there is help with that HERE:  https://community.mcafee.com/thread/2019

A non-updated system is extremely prone to infection.

However, back to the trojan.  So you are OK with it being found as a trojan, whatever it was?   If not I posted the link earlier on what to do if you feel it shouldn't be detected.

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I have been marked as malware. help me.

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Thank you. I will inform the user to do some upgrades. I will mark this as solved so they can get thier act together. Thank you very much.

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exbrit
Level 21

I have been marked as malware. help me.

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OK, all the best...to you both...;-)

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