cancel
Showing results for 
Search instead for 
Did you mean: 

I have a problem

Hi,

I bought mcAfee internet securit program last week. My computer scanned by that program and found 8 bad thing. virus etc. and blocked it. but when I open google chrome, my start page still blocked with "qone8" startpage. I changed it many times from settings but I can not solve it. I guess that is virus or trogen or something like that. bu mcAfee can not solve that. I need your help for that problem.

best regards

Ozer Yilmaz

3 Replies

Re: I have a problem

Untitled-1.jpg

that imageshow my start page and I can not change it. I erase it from settings but it come back when I open again. Mcafee can not relaise it.

I need help.

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 3 of 4

Re: I have a problem

Qone8 is a "Browser Hi-jacker" - "' PUP", usually installed unbeknownst to the user,while installing other software.

Please try the following Removal Guide listed HERE  It is not classified as Malware, however does cause undesirable traits. You can find some of the same Superb ( Free ) tools used in this Removal Guide, below my Signature (Second Link)

Also,it may be benificial to Open your McAfee Security Center, Navigate, go to quaratined items,and delete/Restart.

This will remove the items McAfee detected and quarantined.

All the Best,

Message was edited by: catdaddy on 5/29/14 8:52:23 AM EDT
Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 4 of 4

Re: I have a problem

Hi Ozer,

       As a follow-up I was wondering if you utilized the suggested (Removal Guide) to resolve your issues?

If you indeed have done so,please apprise us of such as we can Mark this discussion as "Answered"

Should it be the case that you are still experiencing the same issues, feel free to let us know,so as we can assist you further.

Regards,

Cliff
McAfee Volunteer

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community