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vince1970
Level 8

I have a PUP-FNQ request.

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McAfee cannot remove it nor can I know what it is about as i cant find any info on this one.  Thanks in advance for your feedback!

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vince1970
Level 8

Re: I have a PUP-FNQ request.

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Thank you CatDaddy, I will try per your recommendations.

Enjoy your Sunday!

Vince

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5 Replies
catdaddy
Level 20

Re: I have a PUP-FNQ request.

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I recommend running the Latest McAfee Getsusp Tool, follow up with Malwarebytes (Free) Version only, then run the Adwcleaner Application. These Superb (Free) Tools can be found in the following Link:

Note: Please remember to enter your Email address under "Preferences,before scanning with (Getsusp)

Please post back your results..

Wishing you all the very Best.

Regards,

Catdaddy

McAfee Volunteer Moderator

Cliff
McAfee Volunteer
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vince1970
Level 8

Re: I have a PUP-FNQ request.

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Thank you CatDaddy, I will try per your recommendations.

Enjoy your Sunday!

Vince

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catdaddy
Level 20

Re: I have a PUP-FNQ request.

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You,re perfectly welcome

You should receive a Work Item # after running McAfee Getsusp, Please save it for future reference.

Regards,

Catdaddy

Cliff
McAfee Volunteer
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Hayton
Level 17

Re: I have a PUP-FNQ request.

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If you can't find any information on "PUP-FNQ" that's perhaps not surprising.  There is though an entry in the McAfee database for "PUP-FHQ" and many support sites have advice about removing this Potentially Unwanted Program.

The McAfee database was updated with removal instructions for PUP-FHQ a month ago so it's probably the same one as is being reported here. See PUP-FHQ!7B658F9AE8B3 | Threat Profile & Definition | McAfee Inc.

If this is the same then it's the one Kaspersky knows as "Trojan.Win32.AntiFW.b". There are at least 4 recent VirusTotal reports which have that detection, and they are all installers - 3 of them for BlueOcean. If you have downloaded anything recently from Softonic, Brothersoft or CNET  this probably came with it.

https://www.virustotal.com/en/file/eee7f70ce17cddbfe27503265aa2679a143f1bb81092e7283e4e452f44f26707/...

https://www.virustotal.com/en/file/b32737cdce47bc736a67a938f0d9dc6952bcc506f0f03c7a914d6bd39dcb7d8d/...

https://www.virustotal.com/en/file/53fb1aa90ce7c95b68f85df0366c8e5044a4c8a4b5430b017ed9cc70648778d2/...

https://www.virustotal.com/en/file/8c81af3c3ed20381dd42f5c79f922a062dfcf19bb48233f9cec5ae053025d3ef/...

There's a removal guide for Trojan.Win32.AntiFW.b at Malwaretips -

How to remove Trojan.Win32.AntiFW.b (Removal Guide)

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vince1970
Level 8

Re: I have a PUP-FNQ request.

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Hi Hayton,

Thanks for taking the time to post your answer. I appreciate it.

I will follow your links and review accordingly.

Best,

Vince

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