first of all, i hope i'm posting in the right section...XD ok...so about 4 days ago, i got the information that Mcafee had dected a trojan and had deleted it. i don't know if this has anyting to do with my problem but wtv..... anyways I didn't really pay attention to it until i nhoticed problems with my computer. everytime i open my computer, when you can see the user accounts,a blue page appears(i dont have time to read what it says), and my computer restarts himself!!!! it finally goes back to normal, usually after 3-4 times that it restarts, but sometimes it takes a really long time. So i decided to run a virus scan, but everytime i want to run a full scan, after like 1min, it says : the instruction at ''ox2d393738 referenced a memory at ''0x2d393738'' the memory could not be ''read click ok to terminate the program click cancel to debug the program. AND A error has occured, scanning has encountered a problem witch it can not recover problem details:-error getting scan progress
and it says it needs to close and if i wanna send report.....
I have no idea what is wrong with my computer...please help:confused::confused::confused::confused
i have windos XP 2002.
Also, McAfee says i am not fully protected and there is a big exclamation(yellow)mark on the sign. when I click on Fix, nothing happens....
RE: I can't run a full scan...I have many problems :(
Download Malwarebytes ' Anti-Malware from Here or Here Double-click on mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform Full Scan, then click Scan. * The scan may take some time to finish, so please be patient. * When the scan is complete, click OK, then Show Results to view the results. * Make sure that everything is checked, and click Remove Selected. * When disinfection is completed, a log will open in Notepad and you may be prompted to restart (see Extra Note below). * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. * Copy & paste the entire report into your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.