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melissa_b
melissa_b
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Message 1 of 2
‎03-31-2011 05:04 PM

How to trust an Artmeis/Trojan that is being automatically quarantined

Hi,

I'm trying to install a program (that I know is not a virus) and every time I open it McAfee automatically quaranties it. I know how to un-quarantine it, but every time I open it again, it just keeps getting automatically removed/deleted. Also, it never asks me if I can trust this program. Any help or suggestions please on how to trust an Trojan item??

Thanks,

Melissa

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exbrit
Reliable Contributor exbrit
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Message 2 of 2
‎03-31-2011 06:08 PM

Re: How to trust an Artmeis/Trojan that is being automatically quarantined

At the moment the only way would be to temporarily disable VirusScan and report the file to get it covered on the OK list.

See:  https://community.mcafee.com/thread/2016

That takes time however, and if you would be kind enough to post the full Artemis detection line which looks something like: Artemis!0A12E34BCE56 there may be a chance that one of their staff sees this.

Message was edited by: Ex_Brit on 31/03/11 9:09:42 EDT PM
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