cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

How to trust an Artmeis/Trojan that is being automatically quarantined

Hi,

I'm trying to install a program (that I know is not a virus) and every time I open it McAfee automatically quaranties it. I know how to un-quarantine it, but every time I open it again, it just keeps getting automatically removed/deleted. Also, it never asks me if I can trust this program. Any help or suggestions please on how to trust an Trojan item??

Thanks,

Melissa

1 Reply
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: How to trust an Artmeis/Trojan that is being automatically quarantined

At the moment the only way would be to temporarily disable VirusScan and report the file to get it covered on the OK list.

See:  https://community.mcafee.com/thread/2016

That takes time however, and if you would be kind enough to post the full Artemis detection line which looks something like: Artemis!0A12E34BCE56 there may be a chance that one of their staff sees this.

Message was edited by: Ex_Brit on 31/03/11 9:09:42 EDT PM

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community