How to trust an Artmeis/Trojan that is being automatically quarantined

[melissa_b]

Hi,

I'm trying to install a program (that I know is not a virus) and every time I open it McAfee automatically quaranties it. I know how to un-quarantine it, but every time I open it again, it just keeps getting automatically removed/deleted. Also, it never asks me if I can trust this program. Any help or suggestions please on how to trust an Trojan item??

Thanks,

Melissa

[exbrit]

At the moment the only way would be to temporarily disable VirusScan and report the file to get it covered on the OK list.

See:  https://community.mcafee.com/thread/2016

That takes time however, and if you would be kind enough to post the full Artemis detection line which looks something like: Artemis!0A12E34BCE56 there may be a chance that one of their staff sees this.

Message was edited by: Ex_Brit on 31/03/11 9:09:42 EDT PM