cancel
Showing results for 
Search instead for 
Did you mean: 
apoling
Level 14

How to submit infected samples greater than 10 MBs?

Hello,

we have an installation kit of a software in which VirusScan detects W32\Kolab.gen in many of the files therein. According to the provider of the software this is a false alarm. If we submit one file from these kit will that be enough to suppress the alert for all the other files (provided it is clean)?

Otherwise we would need a means to submit samples greater than 10 MB a limit that currently is imposed on samples submitted through service portal.

Please advise.

Attila

0 Kudos
3 Replies
alexander_h
Level 12

Re: How to submit infected samples greater than 10 MBs?

Call McAfee and they will provide you with FTP so you should be able to upload the files

or you could sumbit second case with the rest of the files

0 Kudos
exbrit
Level 21

Re: How to submit infected samples greater than 10 MBs?

0 Kudos
exbrit
Level 21

Re: How to submit infected samples greater than 10 MBs?

Moved to Malware Assistance > Corporate User Assistance.

0 Kudos