After removing a trojan from my computer with Stinger, I have a message that I have incompatible third party applications installed. There is a list and directions on how to remove each one.
My problem is that until I go through that process, I can't print the list to use to remove them. I am trying to get the same list from another computer, but can't find it, or am re-directed somewhere else, eventually ending at "page cannot be found" message.
The doc ID is 100376
Unfortunately it appears that the service pages are all down. I've emailed the IT help desk but they probably already are aware of it.
Basically, if I recall right, it's telling you to uninstall any rival software.
Any ideas what that might be?
Also if you installed Stinger you should remove it, so see if it's listed in your Program list in Control Panel.
I have gone through the Stinger procedure, and the message received after Stinger had done its job is "YOU HAVE INCOMPATIBLE THIRD PARTY APPLICATIONS.......etc." I have a list of the "intruders" and instructions on their removal, but I can't print it out on that computer. I'm trying to obtain the same page from a satelite unit that can print. The page is KB TS100376, but it seems to be unobtainable from anywhere.
It is very frustrating to have the exact reference, and not be able to get it downloaded.