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remmy25
Level 7

How to add a program to trusted list Artemis! 4F37F8BEFCD1

I myself am having this issue i had the program its detecting as Artemis! 4F37F8BEFCD1 it was working fine then it began to detect it and move it to quarintined.

i have tryed restoring it and putting it in the file to allow its in the allow file but still it removes it

I need this file to play a online game and i trust it 100%.

I tryed moving it to the exclude file but it wount allow that ither it just said it was untrusted and may harm my pc it refuses to give me the option to decide for myself what to do this option should be on mcafee so people can make up there own mind.

I paid for this program Total Protection shouldnt i get some say over what it quarintines please look in to this issue asap as i cant get in to my game without this file.

Thank you

P.S i cant send it for analisis it said the file is too big.

Message was edited by: Ex_Brit on 27/05/13 6:40:45 EDT AM
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3 Replies
Peacekeeper
Level 20

Re: How to add a program to trusted list Artemis! 4F37F8BEFCD1

Unless it is a PUP (Potentially unwanted Program) you cannot  add/trust it in the home version. The exclusion option can work for  scheduled and custom scans but the real time scanner still detects it.

Was it detected as a PUP if not submit it to Mcafee  (see link below) and when they reply ask for it to be reclassified as a  PUP or treated as a false positive if you think the file is safe?

http://vil.nai.com/vil/submit-sample.aspx

Ok you were editing the post as I typed here Sorry Will ping a rech.

on 27/05/13 6:34:03 EDT AM
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exbrit
Level 21

Re: How to add a program to trusted list Artemis! 4F37F8BEFCD1

If the file is too big to submit online or via email then try GetSusp, it's linked in my signature, last link.

Message was edited by: Ex_Brit on 27/05/13 6:34:19 EDT AM
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exbrit
Level 21

Re: How to add a program to trusted list Artemis! 4F37F8BEFCD1

As this is a different Artemis number to the one in the thread you posted in I branched this to a new thread and added the Artemis detection number to the header.

That should help them spot it.

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