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ajmaveli
Level 7

How do i restore files held back by mcafee because of artemis?

ever since the new update called artemis came out. Most of the online games I used to play dont work now because mcafeee is holding back somoe files. mcafee is holding back files on my computer whch is worth over 7gb which includes games and movies. how do i get the files back and how do I degrade mcafee toa version where there is no artemis

Ty in advance

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3 Replies
exbrit
Level 21

Re: How do i restore files held back by mcafee because of artemis?

You would have to temporarily disable VirusScan and restore the file.  Then report it by email to McAfee.  Hopefully they will issue an update to cover the detection quickly.

First disable VirusScan:

To temporarily turn off VirusScan do the following:

Double-click the taskbar icon to open Security Center

Click Advanced Menu (bottom left)

Click Configure (left)

Click Computer & Files (top left)

You can disable VirusScan in the right-hand module and tell it for how long.

Then click the Restore button (left & assuming it was quarantined) & restore the item.

Send the file to Avert for analysis:

http://vil.nai.com/vil/submit-sample.aspx

or

https://www.webimmune.net/default.asp

or

Email file to: virus_research@avertlabs.com using the header false

When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files.

Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.

If they state that it is infected reply immeditaely to that email disputing it.

Post back with the submission case number and hopefully the technicians who patrol this section can then take a look at it also.

Message was edited by: Ex_Brit on 09/01/10 4:18:48 EST PM
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ajmaveli
Level 7

Re: How do i restore files held back by mcafee because of artemis?

BuT how do I send the files. they are like over 1gb. I cant play any online games without shutting down the virus scanner also!

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exbrit
Level 21

Re: How do i restore files held back by mcafee because of artemis?

Send only 1 file at a time then.  They should accept them.

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