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tacc
Level 7

How do I make a file trusted? Artemis!4EC67D890648

Just trying to run an exe for a game I have but Mcafee keeps marking it as artemis and quarantining it.  I can see there is a trusted items tab but I cant seem to get it to add the file.  I have also tried to send the file to mcafee but it keeps failing.

Message was edited by: Ex_Brit on 20/08/13 5:39:21 EDT PM
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3 Replies
exbrit
Level 21

Re: How do I make a file trusted? Artemis!4EC67D890648

If you would post the Artemis number someone may spot it here and make things move faster.  Artemis means that the file has been detected as an unknown and has already been submitted to the labs for analysis.

I posted a guide on what to in similar cases:  https://community.mcafee.com/thread/2016

The consumer software doesn't allow exceptions except when the file is detected as a PUP (Possibly Unwanted Program).

.

Message was edited by: Ex_Brit on 20/08/13 5:39:41 EDT PM
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tacc
Level 7

Re: How do I make a file trusted? Artemis!4EC67D890648

Oh sorry.  Its marked as 4EC67D890648

Message was edited by: Ex_Brit on 20/08/13 5:39:53 EDT PM
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exbrit
Level 21

Re: How do I make a file trusted? Artemis!4EC67D890648

OK I added it to the headers.

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