Currently, my company is infected with too many Trojan JS / Downloader.gen malware.
My company is using VSE and ENS.
When the end user accesses the website, Mcafee notifies malware detection and removal.
I tried clearing the browser cache.
Remove and the reinstalled browser.
But the problem still cannot be solved thoroughly.
For Example: C:\Users\XPS\AppData\Local\Google\Chrome\User Data\Default\Cache\f_042543\f_042543\0000010e.js
Can someone please help me in removing whatever it is that causes this to happen.
That file path is where Google Chrome stores cached data. You might be able to use something like ChromeCacheView to see where that .JS file is being created from.
Thanks for your reply!
I used ChromeCacheView but I can't see where the js file is created. Because when McAfee deleted those files when the virus was detected.
In addition to chrome browser, I also detected malware on IE and firefox browser.
C:\Users\End_User01\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\W70I7554\300x600.htm\000000ce.js
Please support me with a thorough solution to this problem!
"You must have auto renewal activated."
I do not understand what you are talking about. Because my company is using McAfee copyright software.
Would it be possible to submit a few of the files from quarantine so I can take a look? Check out the following KB on how to package and submit the samples. You might use the email submission method. If you can submit these, please let me know what the ID you get back via email response is.
Hi @dvarnell ,
I tried a full scan of Trojan warning computers. But McAfee does not detect malware. Only when the end user accesses a website does the McAfee software detect trojans JS/Downloader.gen.
And I can't access your link.